Build your dream call center structure in minutes without assistance from IT.
Utilize skill-based routing Route calls based on each agent’s relative skills to make sure your customers always get the best help.
Prioritize with accuracy Prioritize certain queues over others to ensure the right calls get handled first during peak times.
Choose your offer algorithm Distribute calls to agents based on agent priority, longest idle time, all at once, and more.
Have a backup with overflow Create overflow scenarios to make sure your customers can always get help.