Why Dixa?

Better conversations. Better business.

Fast

From start to finish.
Set up in 24 hours.

Efficient

Customer service.
Runs like clockwork.

Effective

More meaningful conversations.
Better business.
Product

Omnichannel support at scale.

Channels

Phone

Talk from anywhere.

Email

Automate email support.

Chat

Chat in realtime.

Facebook

Provide convenience.

WhatsApp

Reach 2 billion users.
Capabilities

Conversational

Like talking with a friend.

Prioritization

Focus on what's most important.

Personalization

Custom(er)-tailored communication.

Integrations

Supercharge your setup.

All Capabilities

Stay in the know.

Learn more about Dixa, our customers, CX trends and upcoming events right here.
Resources
Make improvementsMake improvements

Blog

Keep up with the customer experience trends.

Insights

Webinars, whitepapers, tools and stories.

Events

Live and virtual with our community.
Product support

Help center

Have questions? Get answers.

Product releases

Catch up on the latest & greatest.

System status

Stay in the know on status updates.

API Documentation

Get down in the details
Phone

Talk through complex issues with ease.

A flexible, full-featured call center and phone system that runs in your browser.
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Intelligent call distribution

Build your dream call center structure in minutes without assistance from IT.
Utilize skill-based routing
Route calls based on each agent’s relative skills to make sure your customers always get the best help.
Prioritize with accuracy
Prioritize certain queues over others to ensure the right calls get handled first during peak times.
Choose your offer algorithm
Distribute calls to agents based on agent priority, longest idle time, all at once, and more.
Have a backup with overflow
Create overflow scenarios to make sure your customers can always get help.

The manager experience

Get a holistic overview of your team’s performance and make adjustments in real time.
Make changes on the fly
Don’t sweat busy periods or unexpected events, make live updates to your setup through a drag and drop flow builder.
Track efficiency & performance
View real-time or historical team stats and export all conversation data to create reports of your own.
Monitor calls for QA
Join in on phone calls to assist or simply listen in on your agents’ calls. Record and replay any call, whether inbound or outbound.

The agent experience

Empower agents with better tools that minimize clicks and keep the focus on the customer.
Know your customers
Automatically recognize calling customers, reference previous conversations in the same view, and display data from your own systems with custom integration.
Collaborate with ease
Make internal calls and both assisted and blind transfers to problem solve as a team. Utilize notes and tags on conversations as a reference later on.
Work remotely
Support your customers from home… or anywhere! Dixa only requires an internet connection.

The easiest phone system you will ever use

A flexible & scalable phone system

Cloud means easy

Never worry about phone lines getting backed, ongoing maintenance, or hardware again! Dixa auto-scales up and down.

Add new numbers & agents instantly

Add or remove agents and new channels without any additional costs. Scale up or down for free - no hidden charges or fees.

Deliver the best CX

Offer a callback so customers don’t have to wait in the queue. Keep them updated with announcements in their language.
“After Valentine's Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”
Iman Safari, Customer Service Manager – Interflora
“We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live.”
Andreas Sachse, COO - Too Good To Go
"We had an aspiration before Dixa to become a global #OneRapha team. Dixa has provided us with this one-screen wonder."
Rob Pierce, ‍Customer Operations Director – Rapha
Discover more customer stories

Want to have more profitable conversations?

See how Dixa can transform your customer service.
Book a demo