Talk through complex issues with ease.

A flexible, full-featured call center and phone system that runs in your browser.

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Intelligent call distribution

Build your dream call center structure in minutes without assistance from IT.

Route calls based on each agent’s relative skills to make sure your customers always get the best help.
Prioritize certain queues over others to ensure the right calls get handled first during peak times.
Distribute calls to agents based on agent priority, longest idle time, all at once, and more.
Create overflow scenarios to make sure your customers can always get help.

Get a holistic overview of your team’s performance and make adjustments in real time.

Don’t sweat busy periods or unexpected events, make live updates to your setup through a drag and drop flow builder.
View real-time or historical team stats and export all conversation data to create reports of your own.
Join in on phone calls to assist or simply listen in on your agents’ calls. Record and replay any call, whether inbound or outbound.

Empower agents with better tools that minimize clicks and keep the focus on the customer.

Automatically recognize calling customers, reference previous conversations in the same view, and display data from your own systems with custom integration.
Make internal calls and both assisted and blind transfers to problem solve as a team. Utilize notes and tags on conversations as a reference later on.
Support your customers from home… or anywhere! Dixa only requires an internet connection.

Never worry about phone lines getting backed, ongoing maintenance, or hardware again! Dixa auto-scales up and down.

Add or remove agents and new channels without any additional costs. Scale up or down for free – no hidden charges or fees.

Offer a callback so customers don’t have to wait in the queue. Keep them updated with announcements in their language.

“After Valentine’s Day it usually takes one week to clear the backlog. With Dixa, it only took two days.”

Iman Safari, Customer Service Manager – Interflora
“We successfully rolled out Dixa in 8 countries in just over a month. For new countries, it now only takes us a couple of days to go live.”

Andreas Sachse, COO – Too Good To Go
“We had an aspiration before Dixa to become a global #OneRapha team. Dixa has provided us with this one-screen wonder.”

Rob Pierce, ‍Customer Operations Director – Rapha

See how Dixa can transform your customer service.

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