Dixa for business leaders

Capture customer loyalty and grow your market share.

Make effortless customer service your #1 brand differentiator. Build trust and increase your customer lifetime value, while using automation to reduce your cost-to-serve.

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Increase customer satisfaction

Offer customers convenient, fast, and friendly service that leaves them smiling from ear-to-ear.

Create brand differentiation

Stand out from the competition with effortless service that secures lasting loyalty.

Capture important CX insights

Gain an overview of all customer interactions and easily surface trends and issues.

Give customers the channel- convenience they expect.

Unify your customer communication and deliver consistent experiences by handling all customer inquiries—across every channel—in one platform. Customers can reach out from their preferred channel and agents have the full power of Dixa in every conversation.

Supercharge your support.

Let Dixa’s Chatbot handle the large volume of repetitive, low-value queries your team spends time on every day, so they can focus on the inquiries that make a difference to your bottom line. Automate manual work and ensure agents spend their time wisely.

Dixa has made the Customer Love team a strategic part of our growth engine, transforming the customer service function from a cost center into a value-generator.”

Harriet Treadwell Customer Love Director

Read customer story

Give agents the tools to deliver personalized service.

One omnichannel view of customers and their support history, plus key insights like purchase history, lifetime value, order status, and more, gives agents the power to deliver personalized service quickly and efficiently. Plus, automatically prioritize and route customers based on parameters you set, and connect customers with the agent best-suited to helping them—improving first contact resolution and CSAT scores.

Uncover the hidden power of customer service data.

Easily surface key customer insights and data using our advanced Analytics. Ensure product and service trends don’t go unnoticed, and use these insights to constantly improve the customer experience. Plus, automatically identify training opportunities and ways your agents can get better with our built-in Quality Assurance capabilities.