Events and Webinars

Knowledge is power. Join our community of CX experts for digital and in-person events that will inspire you to transform how you engage with your customers.

Stay up to date on trends and forecasts, up-skill your team, and drive growth and loyalty through a great customer experience.

Re-watch previous webinars or events

Pam, Rob, and Devin from Dixa
Webinars
50 min watch

Dixa Autumn Release

Learn about the latest enhancements that will help you deliver exceptional service to customers this holiday season.
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Webinars
58 min watch

Customer Service is the New Value Center

Learn key principles of loyalty-building CX and customer service from a true expert in the field.
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Webinars
40 min watch

Human! Agent! When and How to Successfully Elevate Your CX with Automation and Chatbots

When and How to Successfully Elevate Your CX with Automation and Chatbots.
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Headshots of Mel & Lisa-Maria from Goodiebox, and Pam from Dixa
Webinars
31 min watch

Supercharged: create “wow” moments, predict churn, and build a customer happiness revolution

Learn how valuable insights and friendly conversations fuel Goodiebox’s customer happiness revolution
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Headshots of Stacy from Wistia & Pam from Dixa
Webinars
29 min watch

Change for the better: making big changes to your support tech stack

Tune in to hear two CX leaders talk about the importance of stepping outside your comfort zone and making big changes to your support tech stack
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Headshots of Ren from Resident & Givan from Dixa
Webinars
26 min watch

Knowledge is power: learn how Resident Home improved their agent experience & CSAT

Learn how Resident Home improved both their agent experience and CSAT
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Webinars
28 min watch

COVID-19 care: how customer-centric brands can continue delivering great CX remotely

With the right remote support, you can continue engaging in friendly conversations that keep your business running and your customers happy.
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Webinars
33 min watch

The personalization promise: using customer insights for great conversational experiences

Powered by customer data and actionable insights, personalized conversations become ever-more relevant, deepening customer loyalty and driving greater ROI for businesses.
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Webinars
30 min watch

Tickets are dead! Long live conversations!

Tune in to hear our Chief CX Evangelist, Mikkel, explain how the future of customer engagement is conversational and why tickets are not a part of this future?
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Webinars
29 min watch

The state of conversational customer engagement: trends, predictions & best practices

Join the dialogue with G2 expert, Marshall Lager and Dixa VP Marketing, Kenneth Tange, as they discuss the transformative space of Conversational Customer Engagement.
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Webinars
39 min watch

Best in show: what award-winning CX looks like to 2 experts

In this webinar two judges from International CX Awards, Tue Søttrup (VP of Customer Experience, Dixa) and Eric Kluitenberg (Manager CARE Operations & Design, Vistaprint) will be discussing what they emphasize when looking at nominees
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Webinars
30 min watch

Make this change to increase customer retention

Find out how you can elevate your customer experience and retain more customers by implementing this change in 2019.
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Webinars
49 min watch

To travel is to live: personalize or kill your travel business

The travel industry is experiencing uninterrupted growth with people spending more than ever on experiences and maintaining a lifestyle of constant exploration.
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Webinars
27 min watch

Would I do this to a friend? How to look at customer service in a brand new light

Join our VP of Product, Christian Colding, to learn how you can apply the familiar model of ‘friendship’ to the way you think about your customer support. It all starts by asking yourself one simple question: Would I do this to a friend?
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Webinars
35 min watch

The death of tickets vol. 3: get personal, or die trying

In Volume 1 & 2 we covered how tickets create a disconnect between businesses and their customers and how channels can do the same, often times making it impossible to properly prioritize customers and agents.
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Webinars
22 min watch

Boost your Shopify solution to deliver world class customer service

In this webinar, we’ll cover how you can use your Shopify data to enhance your customer service and retain customers.
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Webinars
28 min watch

The death of tickets vol. 2: prioritize your customers, not your channels

In the second installment of our “Death of Tickets” series we’ll go a bit deeper into how to best organize your customer service platform to ensure your customers get the help they need, when they need it through skill-based routing.
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Webinars
25 min watch

The death of tickets vol. 1: make friends, not tickets

The contact center is the heart of customer service and at the forefront of your brand. In times of crisis such as the current global COVID-19 pandemic, customers expect queries and concerns to be addressed instantaneously, making the customer experience critical as well as challenging.
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