Amplify your influence at the leadership table

Join us as senior leaders share strategies for maximizing impact in strategic discussions, data-driven advocacy, and cross-departmental collaboration. Unlock invaluable insights to elevate your influence at the leadership table.

Gain invaluable insights to enhance your credibility, drive meaningful changes, and amplify your influence at the leadership table.

Siobhan Taylor from Ohme, an EV charging solution, will reveal her journey of being propelled into leadership during the pandemic, highlighting the importance of seizing opportunities and demonstrating exceptional work ethic.

Isobel Mills will share her journey to managing 40+ employees at Bloom & Wild and how she’s grown her career over the years.

With a combined expertise across many companies, from HelloFresh, Mindful Chef, Bloom & Wild, and more – listen-up as our guests share their thrills and spills across their years of leadership.

  • Actively participating in high-level strategic meetings to integrate the customer service perspective into broader company strategies
  • Leveraging metrics to support arguments and influence decision-making processes
  • Building partnerships to ensure a unified customer strategy across all organizational levels

Speakers:

Isobel Mills
Director of Customer Delight

Isobel is leading the Customer Delight department by identifying, engaging and nurturing their biggest fans to drive incremental and profitable growth for the business. Listen-up as she shares her perspective on some of the challenges facing CX teams today, and how customer advocacy can be used to tackle them.

Siobhan Taylor
Escalation Manager

Siobhan grew her career from Customer Care Executive, to Head of Customer Services at Mindful Chef – leading her function. Hear her tips for nurturing and supporting her teams, how she’s taken a seat at the leadership table, and how she uses feedback and collaboration to champion the departments she leads!

Featured On-Demand

Webinar
25 min read

Amplify your influence at the leadership table

Join us as senior leaders share strategies for maximizing impact in strategic discussions, data-driven advocacy, and cross-departmental collaboration. Unlock invaluable insights to elevate your influence at the leadership table.

Watch now
Webinar
25 min read

Human-powered service in the age of ChatGPT

As the market floods with AI-powered solutions, let’s delve into how AI can enrich the customer experience, and the crucial role of human-powered service.

Watch now
Webinar
25 min read

Hiring an AI Agent and what it means for your CX team

Unlock the game-changing capabilities of AI agents in customer service. Join us for an exclusive look into hiring an AI agent with Anuj Arora, VP of Solutions & Strategy at Ada.

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