What is call center software?
Call center software helps you receive, respond to and keep track of phone calls from your customers. Finding the right call center software for your business is key, as customers today have come to expect a higher level of service than ever before. Dixa’s call center solutions utilize intelligent call distribution, which includes skill-based routing, setting priorities and offering a backup with overflow, ensuring your customers receive the optimal level of service any time they engage with your brand.
Who should use call center software?
Despite being spoiled for choice when it comes to modes of communication, it turns out you still can’t beat a human-to-human connection. While it’s important to offer a full suite of channels for customers to reach out through, studies show that consumers still rate being able to reach out by phone as one of the most important factors when rating a company’s overall level of service. That being said, phone support is one of the most costly and complex forms of support for a company to engage in. Managing a call center is time consuming and its efficacy is difficult to track. The right call center software solves this, by offering you smart, data-driven modes of working, optimizing your service level, improving agent performance and productivity and providing a higher level of service to your customers.
Can cloud call cloud center software help us work remotely?
Yes! Dixa’s call center solutions are cloud-based, enabling you to work from anywhere in the world (you just need an internet connection). Avoid the overhead associated with a large number of agents under one roof and empower them to work remotely.
Talking should be easy
And with our contact center solution it is. Our intelligent ACD allows you to set up and manage automatic call distribution with ease, no need for IT. Our VoIP phone system runs entirely in your browser, making it easy to build a system that meets your needs. Your business is growing and changing and when it’s time to make changes or updates it’s easy to do so with our call center system.
Knowledge is Power
Gain access to complete customer histories, empowering your agents with an overview of all previous conversations, increasing positive interactions and allowing agents to answer questions in a meaningful way. Use skill-based routing to ensure a customer speaks to the agent best suited to their question.