Best call center software 2023

Call center software

Discover fully customizable and easy-to-use call center software that runs entirely in your browser, allowing you to connect with your customers and build lasting relationships.

Despite being spoiled for choice when it comes to modes of communication, it turns out you still can’t beat a human-to-human connection. While it’s important to offer a full suite of channels for customers to reach out through, studies show that consumers still rate being able to reach out by phone as one of the most important factors when rating a company’s overall level of service.

This makes it even more critical that you choose the right call center phone system for your business, as the level of service you provide customers over the phone can have an outsized impact on your overall customer experience.

Is managing a call center hard?

Phone support is one of the most costly and complex forms of support for a company to engage in. Managing a call center is time consuming and its efficacy is difficult to track. The right call center software solves this, by offering you smart, data-driven modes of working, optimizing your service level, improving agent performance and productivity, and providing a higher level of service to your customers.

Why use call center software?

Call center software is crucial for efficient customer service. It streamlines operations, enhances agent productivity, improves call routing, and provides valuable data insights, leading to higher customer satisfaction and increased brand loyalty in today’s competitive business landscape.

What is call center software?

Call center software helps you receive, respond to and keep track of phone calls from your customers. Finding the right call center software for your business is key, as customers today have come to expect a higher level of service than ever before. Dixa’s call center solutions utilize intelligent call distribution, which includes skill-based routing, setting priorities and offering a backup with overflow, ensuring your customers receive the optimal level of service any time they engage with your brand.

Can cloud call cloud center software help your team work remotely?

Yes! Using a cloud-based call center solution will enable you to work from anywhere in the world (you just need an internet connection). Avoid the overhead associated with a large number of agents under one roof and empower them to work remotely.

Call center software should be easy to use

And with Dixa’s contact center solution it is. Our intelligent ACD allows you to set up and manage automatic call distribution with ease, no need for IT. Our VoIP phone system runs entirely in your browser, making it easy to build a system that meets your needs. Your business is growing and changing and when it’s time to make changes or updates it’s easy to do so with our call center system.

Talking on the phone should feel personal

Gain access to complete customer histories, empowering your agents with an overview of all previous conversations, increasing positive interactions and allowing agents to answer questions in a meaningful way. Use skill-based routing to ensure a customer speaks to the agent best suited to their question.

What are the essential features of call center software?

Unlimited Concurrent Calls

And no limit on queues, either. No need to worry about phone lines or maximum capacity anymore.

Customer information

Customer Recognition

Recognize your customers the second they reach out, so you can provide instant personalized support.

Intelligent Routing

Route calls based on agent skills, prioritize different queues, set up your own IVR, announcements, and more.

Blind & Assisted Transfers

Make internal calls as well as assisted and blind transfers to problem solve as a team.

Call Recording

Record both inbound and outbound calls and replay them at any time for quality assurance and training purposes.

Offer Callback Option

Don’t make your customers wait around. Offer them an option to be called back instead of waiting in line.

What are the benefits of using call center software?

  • Make changes on the fly: Don’t sweat busy periods or unexpected events, make live updates to your setup without assistance from IT at any moment.
  • Barge in & call recording: Barge in on phone calls to assist or simply listen in on your agents’ calls. Record and replay any call, whether inbound or outbound.
  • Analytics: View real-time or historical team stats and export all conversation data to create reports of your own.
  • Work remotely & on the road: As Dixa only requires an internet connection, you can do your customer support from home… or anywhere!
  • Know your customers: Dixa automatically recognizes calling customers and looks up any previous or ongoing conversations for reference. You can even display data from your own systems with our custom integrations.
  • Collaborate: Make internal calls and both assisted and blind transfers to problem solve as a team. Utilize notes and tags on conversations as a reference later on.

Book a personalized demo to see Dixa in action.

How long does it take to set up call center software?

The right solution will take minutes to set up. And intelligent ACD, skill-based routing, IVR menus, opening hours, and more will mean your customers always get the help they need with ease.

Prioritize customers

Give certain calls priority over others to ensure the most important ones get handled first during peak times. Choose how calls are offered: With skill-based routing, offer calls to the best suited agents first before expanding to other teams automatically by choosing between several different offer algorithms.

Scale with ease

Our systems auto-scale up and down, so you never have to worry about phone lines or how many ongoing or queued calls you can have. You also won’t need to spend money on maintenance and hardware.

Make live updates without IT

Add or remove agents and new channels (such as email, live chat, and messenger) at any time. Scaling up and down is completely free – no hidden charges or fees.

Better for agents and customers

Cloud-based software gives support teams the freedom to work from anywhere while modern features and functionality make it easy to provide quick and helpful support every time. Check out our pricing

Want more tips on how to choose the best call center software for your business?

Want to have more profitable conversations?

See how Dixa can transform your customer service.