Reconnecting the Customer Experience

3 Ways to Catapult Your Customer Service in 2023

What happens when customer experiences fall short of expectations? How about agents: where are their disconnects? Read our Insights Report to ensure your CX strategy is based on real consumer & agent needs.

Download free report

Download free report

In this report, you’ll learn:

  • Customer expectations and priorities when it comes to great service
  • The must-have technology features that your agents need for 2022
  • Why legacy ticketing systems are undermining your customer service organization

Close the gap between CX technology & customer satisfaction.

What are the factors that are causing the disconnect between CX technology and CX success? 1,500 customer service agents and 3,000 consumers weighed in. Here’s a preview of the results:

83%

consumers spend more money after a positive experience

59%

agents lack the knowledge to provide better service

73%

consumers repeat themselves all the time or very often for 1 inquiry

In conjunction with Customer Service Consultant