Dixa Discover

Customer service data & quality assurance made easy.

Customer service data is a treasure trove of insights and trends that can help improve your business—if you can find it, that is. With our easy-to-read dashboards, you never have to go looking, and with our built-in QA, you get better every day.
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Let data
lead the way

Intuitive dashboards give you fast answers to your most valuable questions—no coding needed.

Coach your team
for better results

Automatically identify coaching opportunities and develop your agents for better customer service interactions.

Keep a finger
on the pulse

Get a real-time read on your customer experience to surface issues & trends and make continuous improvements.

Reporting

Get an omnichannel performance overview.

With dashboards that give you a clear overview of team and agent performance across all channels, you don’t need to hunt through a million Excel sheets or check different data sources. Easily toggle between high-level trends and individual data points. If something feels off, like average assignment time, for example—we make it easy to easy to find the outlier, dive into the conversation, and connect the dots.

Analytics

Motivate your team with data.

Get a 360° view of your individual agents’ actions and presence on Dixa, so you can stay in the know when it comes to your team’s performance. Plus, agents get access to their own data – giving them a touchpoint to keep track of their closed conversations and stats so they are motivated to keep getting better.

Quality Assurance

Assign & schedule QA reviews automatically.

Our built-in QA system will automatically choose and assign interactions to be audited based on priorities you set. No more cherry-picking which agents and conversations are reviewed – scheduling is in your hands, and a holistic performance review is at your fingertips.

Quality Assurance

Customize your QA scorecards to drive improvement.

Utilize QA across all channels for all teams. Centralized results give you and your agents quick and easy access to insights for greater transparency and actionable information for true improvements.

Agent & Team Performance

Empower agents with transparent feedback.

Your agents deserve recognition for success and also need feedback on mistakes. Notify agents when an interaction is being reviewed and equip them with an easy-to-digest report packed with tips, so they can make better decisions next time.

Explore Dixa Agent Hub.

Give your agents everything they need in one intuitive workspace.

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Explore Dixa Channels.

Access every channel, including Phone, from one screen, right out of the box.

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Ready to transform customer experiences?

Book a personalized demo to see Dixa in action.
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