Why Dixa?

Better conversations. Better business.

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Fast

From start to finish.
Set up in 24 hours.

Efficient

Customer service.
Runs like clockwork.

Effective

More meaningful conversations.
Better business.

Product

Omnichannel support at scale.

Product tour
Channels

Phone

Talk from anywhere.

Email

Automate email support.

Chat

Chat in realtime.

Facebook

Provide convenience.

WhatsApp

Reach 2 billion users.
Capabilities

Conversational

Like talking with a friend.

Prioritization

Focus on what's most important.

Personalization

Custom(er)-tailored communication.

Integrations

Supercharge your setup.

All Capabilities

Stay in the know.

Learn more about Dixa, our customers, CX trends and upcoming events right here.
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Customer experience trends & tips.

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Live and virtual with our community.
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Have questions? Get answers.

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API Documentation

Get down in the details
Make the switch to Dixa and we’ll buy you out of your current contract or give you Dixa free for 6 months - onboarding & integrations included. Learn more
Why Dixa?

Better conversations. Better business.

Discover more
Fast

From start to finish.
Set up in 24 hours.

Efficient

Customer service.
Runs like clockwork.

Effective

More meaningful conversations.
Better business.

Product

Omnichannel support at scale.

Product tour
Channels

Phone

Talk from anywhere.

Email

Automate email support.

Chat

Chat in realtime.

Facebook

Provide convenience.

WhatsApp

Reach 2 billion users.
Capabilities

Conversational

Like talking with a friend.

Prioritization

Focus on what's most important.

Personalization

Custom(er)-tailored communication.

Integrations

Supercharge your setup.

All Capabilities

Customers
Pricing
Resources
Resources
Make improvementsMake improvements

Blog

Customer experience trends & tips.

Insights

Webinars, whitepapers, tools and stories.

Events

Live and virtual with our community.
Product support

Help center

Have questions? Get answers.

Product releases

Catch up on the latest & greatest.

System status

Stay in the know on status updates.

API Documentation

Get down in the details
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Overview

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Privacy
1. Information we collect 2. Use of information 3. Sharing of information 4. Your choices 5. California privacy rights 6. Minors privacy 7. Security 8. Cookies 9. Data storage and transfer 10. Data Processing 11. Changes to privacy policy 12. Contact and complaint
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Data security

Keeping your account and data secure is a necessity for our operations. You probably came here because you have questions, so let’s answer the two most important ones:

Is our customer data secure?

The short answer is yes. We store it on Amazon’s secure servers and back it up every day. Scroll to see our setup.

Do you sell our data or give it away?

Never. Your customer data belongs to you and you only, and our employees’ access to your data is need-to-know.

Encrypted communication

Communication between your browser and Dixa is encrypted using the HTTPS protocol and SSL certificates, ensuring the integrity of and privacy of your customer data while you work with Dixa. The same goes for your customers, even if your own website only runs the standard HTTP. This is basically the same level of security as your online bank.

Data storage on Amazon’s secure servers

We store your data on Amazon’s secure servers in Ireland and back up everything once a day in another physical location in Europe in compliance with the EU Data Protection Directive.
‍
We use Amazon’s Web Services for our cloud infrastructure, all of which auto-scale so our servers won’t ever get bogged down. If you’re interested in certifications, these are Amazon’s.

Secure payments
by Stripe

Stripe handles our payments and credit card data. That means we don’t even store your credit card details anywhere – we leave that to the experts.

Stripe is a level 1 PCI Service Provider, which is the highest level of certification for payment services. You can read more about Stripe’s security here.

Secure access from anywhere

We don’t work with passwords for our users. Instead we send an email to your business email address which carries a login token that expires after five minutes.

This replaces the single sign-on that many of our competitors use and is as secure as your corporate email.

Minimum necessary access controls

We make sure our employees cannot freely access your account and data. Only those of our employees who you invite, e.g. for onboarding purposes, as well as a few of our devs will ever be able to gain access. Similarly, as an admin and/or account creator, you decide on the fly who to invite from your organization and their level of access.

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