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Start to build your customer base with these service essentials.
Offer a seamless live chat experience across apps, websites, and mobile.
Get a visual representation of every customer’s conversation history, all the way back to your very first interaction.
Control where you’d like your incoming conversations to end up based on your company’s structure and priorities. Set up unlimited queues that can help you transfer conversations, prioritize customers, alert agents, and set waiting times — automatically.
Automate how you offer conversations to agents based on factors like preferred agents, last agent a customer interacted with, business hours, workload limits, and more.
Create custom filters and complex search queries to find specific conversations, contacts, and notes. The best part? You can save your custom filters to use again later.
Sometimes you need a helping hand to answer a particularly tricky customer question. With Side Conversations, you can pull in others colleagues for their expertise. These are always linked to the original customer conversation, so you never have to worry about not knowing the whole story.
Notes help you refresh your memory (or give your colleagues a heads up). Don’t worry, your customers can’t see them. Create as many customized tags as you’d like—categorize your conversations and explore trending topics.
Transfer conversations to other agents, queues, or phone numbers across all channels, ensuring customers always get the expert help they need.
Access real-time dashboards that provide you with an overview of key metrics and the overall performance of your agents, teams, queues, and channels.
Access a detailed overview of all conversations so you can gain insights about specific events (useful for quality control, escalation to agents, debugging flows, and more).
Export data to a CSV file so you can share it with relevant stakeholders in the business, analyze conversations, and make comparisons with other relevant in-house data.
Connect Dixa with all your favorite tools.
Add Dixa Messenger to your own smartphone application so your customers don’t have to leave your app to get support.
Customize the language, text, and look of your form(s).
A new conversation is created in Dixa every time a customer fills out your form(s).
Any customer that reaches out to you is instantly added to your contacts in Dixa. If they reach out to you again, their contact information and conversation history will automatically be displayed. Plus, add, edit, and delete contacts freely.
Get a real-time overview of all open conversations ready to be picked up by, or offered to, an agent.
Delight your customers and increase retention with personalized service at scale.
Help your customers find the answers they’re looking for—before they ever reach out to an agent. Instantly deliver suggestions and support to your customers with our Knowledge Assistant and supplement this with hotspots in the right places to help customers as they navigate your website. Plus, parlez-vous français? Support in 30+ languages means you can display content to your customers in their preferred language. Don’t want to do your own translations? Automatically translate your articles with a single click.
With our CSAT feature, you can ask customers to rate their experience right after a conversation. Measure customer satisfaction, reduce churn, and turn happy customers into brand advocates.
Let your customers decide if they’d rather be called back than wait on hold.
Our language detection software can detect 60+ languages, ensuring your customers always get support in their preferred language.
Reduce customer churn, foster customer loyalty, and keep leads warm with scheduled callback conversations. All you have to do is upload a CSV file with your contact information.
Create teams inside Dixa and assign your agents to any number of these. Teams can be used to distinguish between certain departments or to divide agents based on languages or other skill sets.
Display information from external sources, like your CRM or ecommerce platform, in Dixa, so your agents have access to all the info they need without having to switch systems.
Free your team from silos and connect Salesforce to Dixa so you can access—and leverage—all your important information from one screen.
Create lasting customer loyalty with advanced automations and Knowledge-Centered Service.
A true game-changer: No matter where your customer data lives, you can use it to route conversations in Dixa to queues more accurately based on your needs and priorities.
Give your agents superpowers: Deliver knowledge articles to your agents when they need it most, so they can focus on doing what they do best: supporting your customers. Plus, keep it fresh: our machine learning algorithm helps you pinpoint what content in your Knowledge Base is working and what can be improved or is missing.
Automate manual work and ensure agents spend their time wisely. With Dixa’s automation flows, you decide what happens to conversations with certain triggers and conditions. For example, send auto-replies after x days, tag unanswered conversations as high-priority after x hours, prioritize conversations that signal customer churn risk, and much more!
Ensure that your agent information is the same in your internal systems as Dixa. Using SCIM, we centralize agent data (names, display names, phone numbers, etc.), so your agents have the same user ID across all your systems.
What happens in the sandbox, stays in the sandbox. Safely explore Dixa’s platform and features without risk to your business continuity.
Activity logs are detailed records of each conversation you’ve had with a customer. They’re great for gaining insights about specific events. With this API, you can export activity logs and monitor them in your own system or add them to a data warehouse.
Save time by applying one or more actions to multiple conversations simultaneously, such as personalized quick replies, tags, notes, queue transfer, close emails, and more.
Our automated routing assistant asks customers questions in the chat so we can better understand their needs and route their conversation to the right agent or queue. Use it to qualify leads, get more information from a customer before they speak to an agent, route them to a specific department, have them sign up for a demo, and more.
Made to suit your needs. Drive better business outcomes with every customer interaction.
We never want to slow your business down. If our standard API limits don’t meet your needs, let us know and we can create a custom limit for you.
Integrate Dixa’s Knowledge Base with the external systems that are important to you.
We will find individual solutions and cater to all your service and support needs.
Depending on your needs and requirements, our onboarding experts will help you get up and running as quickly and efficiently as possible well as manage the transition phase.
As a member of the Product Advisory Council, you will be invited to join focus groups, provide product feedback, and help improve our product roadmap.
All pricing plans are billed annually with a 5 seat minimum.Monthly pricing is available upon request (includes a surcharge).
Supercharge your customer service! Build a chatbot and automate up to 80% of your requests with our comprehensive automation platform. Provide 24/7 conversational support and save agents from repetitive work.
Supercharge your customer service! Build chatbots and automate up to 80% of your requests with our comprehensive automation platform. Provide 24/7 conversational support and save agents from repetitive work.
Take your customer experience to the next level with our advanced quality assurance solution. Driven by powerful analytics, easily audit and analyze agent performance to develop your agents and improve customer interactions.
Collaboration Users can administer processes, rules, chatbots, account settings, and check KPIs or perform any other non-customer facing task inside Dixa.
Don’t know how many agents you might need in peak season? No problem. Easily add agents to Dixa and receive the charge on your next bill.
Meet your new secret weapon: Our CX experts will help you optimize your Dixa setup and provide strategic insights and advice to help you level up your CX. Package includes: adding new channels, connecting data sources, helping with agent routing, training for Admins and Agents, as well as multi-brand planning.
Our experts have your back when it comes to all things automation. Package includes: helping you set up your chatbot for go-live and sharing best practices to give you a head start, monthly check-in meetings to analyze chatbot behavior and make recommendations, plus, optimizing your CS processes, launching new chatbots, and adding new languages.
Get help setting up our powerful Custom Cards. All we need from you is a little bit of code, we’ll do the rest. With Custom Cards you can display information from external sources like your CRM or ecommerce platform in Dixa, so your agents have everything they need without having to switch systems.
With a guaranteed uptime SLA of 99.9%, never worry about lapses in service affecting your customers
Get Dixa certified! Dixa Academy is tailor-made to help agents become experts on all things Dixa
We walk the walk—our team is available by email, day or night, to handle all your support needs
Use as much, or as little, space as you need. No hidden storage fees or limits
Same goes for data storage. Use what you need. No hidden storage fees or limits
A flexible, full-featured call center and phone system that runs in your browser.
Yes, we have a 5 seat minimum.
All our pricing plans are billed annually, but monthly pricing is available upon request (please note that it includes a surcharge).
Yes, you can. Simply contact us to transfer your existing numbers from your current phone carrier to Dixa (known as “porting”). Please note that in some countries, it can take some time. We’ll let you know what to expect, as well as help you throughout the process.
Yes, Dixa is GDPR compliant. For more information, please reach out.
Dixa works well across a multitude of industries, such as: Ecommerce, Retail, Fintech, Insurtech, Travel & Hospitality, Transport & Mobility, Telecommunications, Media & Entertainment, and many more. See our customer stories for examples of how we’ve created value and solved challenges for companies in your industry.
All you need is a computer and an internet connection. That being said, we do recommend headsets with active noise cancellation for the best possible experience.
Yes, we integrate with selected USB desk phones. Please reach out for more details.