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Natively-built platform unifying interactions across all channels — social, chat, phone, email, and web — in a single conversation for a seamless experience
Personalize interactions using your own custom cards displaying customer data, insights, conversation history, and preferences
Free platform set-up to find the optimal fit for your business
AI-optimized Knowledge Base for customers to enjoy better self-service experiences, managed through a Knowledge Management System
Scale profitably with seasonal agent packages to meet demands
Use customer history and context to match customers with the right agent
Optimize the customer experience in a drag-and-drop flow builder to route each conversation to the right agent
Transform your customer experience. Step into the age of conversational customer service and start delivering great experiences through Customer Friendship™. Delight your customers and increase loyalty.
Unified customer conversations across all channels – social, phone, voice, chat, website, email – live from day one
A single, searchable timeline with all customer interactions so agents can deliver consistent and personalized service from the first touchpoint
Intelligent routing and matching of customer conversations with the right agent – based on agent expertise and customer lifetime value
Realize the value of Customer Friendship™ globally. Perfect for distributed and fully-empowered service teams. Personalize every customer conversation to promote retention and deeper brand loyalty.
Language detection and language-based routing
Conversational assistant for an on-demand self-service FAQ that improves chat deflection
CSAT surveys via chat and email to stay on top of customer sentiment
Callback option for customers to reduce wait time and improve the customer experience
CRM integration for agents to personalize experiences based on customer lifetime value, history, and other data
Bulk actions to reduce manual work and ensure standardized process completion
Seamless management of complex teams with diverse needs and capabilities
Stand out with Customer Friendship™ at scale. Great for multiple in-house or outsourced teams who need an enterprise-grade platform that drives business outcomes through every customer-agent interaction.
Routing and prioritisation that leverages your own data
Advanced automation capabilities in tagging, routing, and updates about escalations
High-limit bulk actions — up to 1000 — to reduce manual work and ensure standardized process completion
Sandbox access to safely explore and experiment with Dixa’s capabilities while ensuring business continuity
Contextual and customizable Knowledge Base to elevate the answers and the experience delivered by agents to customers
Each Dixa plan provides incredible value and near-instant ROI. Our most popular plan is the Unlimited plan, which gives you world-class customer engagement, increased team efficiency, best-in-class data management, SLA, and many more features. In the end, the choice of plan depends on your needs, and we would be happy to schedule a demo to find out what’s right for you.
Yes, you can keep your existing numbers. Contact us to transfer your existing numbers from your current phone carrier to Dixa (known as “porting”). We help you throughout the process. In some countries, it can take some time – we’ll let you know what to expect.
We currently accept VISA, Mastercard, and American Express.
Yes, Dixa is GDPR compliant. For more information, please reach out.
Dixa works well across a multitude of industries, such as direct-to-consumer, ecommerce, retail, fintech, foodtech, manufacturing, consumer services, logistics, and many more. See our customer stories for examples of how we’ve created value and solved challenges for companies in your industry.
Yes! We believe it should be easy for you to communicate with your customers, regardless of the channel they choose to reach out on. That’s why we created our platform to be channel-neutral and support all channels equally.
All you need is a computer and an internet connection. That being said, we do recommend headsets with active noise cancellation for the best possible experience.
Yes, we integrate with selected USB desk phones. Please reach out for more details.