CX superstars Solvemate and Miuros are joining the Dixa family!

Unlock the value of remarkable experiences

Deliver conversational experiences at scale across all channels with Customer Friendship™ at the heart of every conversation.

Included in all bundles:

Natively-built platform unifying interactions across all channels — social, chat, phone, email, and web — in a single conversation for a seamless experience

Personalize interactions using your own custom cards displaying customer data, insights, conversation history, and preferences

Free platform set-up to find the optimal fit for your business

AI-optimized Knowledge Base for customers to enjoy better self-service experiences, managed through a Knowledge Management System

Scale profitably with seasonal agent packages to meet demands

Use customer history and context to match customers with the right agent

Optimize the customer experience in a drag-and-drop flow builder to route each conversation to the right agent

Starter

Transform your customer experience. Step into the age of conversational customer service and start delivering great experiences through Customer Friendship™. Delight your customers and increase loyalty.

Start small and grow:
  • Unified customer conversations across all channels – social, phone, voice, chat, website, email – live from day one

  • A single, searchable timeline with all customer interactions so agents can deliver consistent and personalized service from the first touchpoint

  • Intelligent routing and matching of customer conversations with the right agent – based on agent expertise and customer lifetime value

Start small and grow:
  • Unified customer conversations across all channels – social, phone, voice, chat, website, email – live from day one

  • A single, searchable timeline with all customer interactions so agents can deliver consistent and personalized service from the first touchpoint

  • Intelligent routing and matching of customer conversations with the right agent – based on agent expertise and customer lifetime value

Advanced

Realize the value of Customer Friendship™ globally. Perfect for distributed and fully-empowered service teams. Personalize every customer conversation to promote retention and deeper brand loyalty.

Everything in Starter, plus:
  • Language detection and language-based routing

  • Conversational assistant for an on-demand self-service FAQ that improves chat deflection

  • CSAT surveys via chat and email to stay on top of customer sentiment

  • Callback option for customers to reduce wait time and improve the customer experience

  • CRM integration for agents to personalize experiences based on customer lifetime value, history, and other data

  • Bulk actions to reduce manual work and ensure standardized process completion

  • Seamless management of complex teams with diverse needs and capabilities

Everything in Starter, plus:
  • Language detection and language-based routing

  • Conversational assistant for an on-demand self-service FAQ that improves chat deflection

  • CSAT surveys via chat and email to stay on top of customer sentiment

  • Callback option for customers to reduce wait time and improve the customer experience

  • CRM integration for agents to personalize experiences based on customer lifetime value, history, and other data

  • Bulk actions to reduce manual work and ensure standardized process completion

  • Seamless management of complex teams with diverse needs and capabilities

Unlimited

Stand out with Customer Friendship™ at scale. Great for multiple in-house or outsourced teams who need an enterprise-grade platform that drives business outcomes through every customer-agent interaction.

Everything in Advanced, plus:
  • Routing and prioritisation that leverages your own data

  • Advanced automation capabilities in tagging, routing, and updates about escalations

  • High-limit bulk actions — up to 1000 — to reduce manual work and ensure standardized process completion

  • Sandbox access to safely explore and experiment with Dixa’s capabilities while ensuring business continuity

  • Contextual and customizable Knowledge Base to elevate the answers and the experience delivered by agents to customers

Everything in Advanced, plus:
  • Routing and prioritisation that leverages your own data

  • Advanced automation capabilities in tagging, routing, and updates about escalations

  • High-limit bulk actions — up to 1000 — to reduce manual work and ensure standardized process completion

  • Sandbox access to safely explore and experiment with Dixa’s capabilities while ensuring business continuity

  • Contextual and customizable Knowledge Base to elevate the answers and the experience delivered by agents to customers

Reach out to us to customize your bundle.

Add-ons

Contextual Knowledge Base

Empower Agents to access and deliver contextually relevant answers in real-time.

Collaboration Users

Enable users who don’t engage directly with customers to assist in problem-solving and issue-resolution.
  • “We had an aspiration before Dixa to become one global team. In order to unlock that opportunity, Dixa has provided us with this one screen wonder.”

    Rob Pierce
    Customer Operations Director
  • “Since we switched to Dixa, we have seen improvements in all customer service parameters, despite a sharp increase in the number of orders.”

    Iman Safari
    Head of Subscribers & Customer Service

Frequently asked questions

Which plan is right for my business?

Each Dixa plan provides incredible value and near-instant ROI. Our most popular plan is the Unlimited plan, which gives you world-class customer engagement, increased team efficiency, best-in-class data management, SLA, and many more features. In the end, the choice of plan depends on your needs, and we would be happy to schedule a demo to find out what’s right for you.

Can I keep my existing phone numbers?

Yes, you can keep your existing numbers. Contact us to transfer your existing numbers from your current phone carrier to Dixa (known as “porting”). We help you throughout the process. In some countries, it can take some time – we’ll let you know what to expect.

Which payment methods do you accept?

We currently accept VISA, Mastercard, and American Express.

Is Dixa GDPR compliant?

Yes, Dixa is GDPR compliant. For more information, please reach out.

Is Dixa geared towards specific industries?

Dixa works well across a multitude of industries, such as direct-to-consumer, ecommerce, retail, fintech, foodtech, manufacturing, consumer services, logistics, and many more. See our customer stories for examples of how we’ve created value and solved challenges for companies in your industry.

Do all packages really include every channel?

Yes! We believe it should be easy for you to communicate with your customers, regardless of the channel they choose to reach out on. That’s why we created our platform to be channel-neutral and support all channels equally.

Do I need any hardware?

All you need is a computer and an internet connection. That being said, we do recommend headsets with active noise cancellation for the best possible experience.

Can I use desk phones with Dixa?

Yes, we integrate with selected USB desk phones. Please reach out for more details.

Want to have more profitable conversations?

Schedule a meeting to see how Dixa can transform your customer service.