Turn conversations into profits.
Retain more customers by giving agents the tools they need to be fast, efficient and effective.
Professional
Ideal for small teams looking to unify their support channels.
$99
Per agent/per month
Top features:
Voice, email, chat, messenger & whatsapp
Routing via visual flow builder
Unlimited conversations
Workflow automations
Real-time & historical analytics
Custom integrations
CSAT & agent ratings
Premium
Ideal for medium-size teams or those looking to scale.
$139
Per agent/per month
Top features:
Everything in Professional
Conversational assistant for chat
Advanced routing with external data
Queue priority, overflows & timeouts
Bulk actions
Customized branding
Webhooks & extended API functionality
Team training, onboarding & in-app chat support
Collaboration users
Platinum
Ideal for teams wanting enterprise SLAs & compliance.
$179
Per agent/per month
Top features:
Everything in Professional & Premium
Enterprise SLAs
Designer access for analytics
Dedicated account manager
Custom services
• Please note, all plans are billed annually, do not include usage costs (minutes, phone numbers and text messages), and require minimum 8 agents.
• Please note, all plans are billed annually, do not include usage costs (minutes, phone numbers and text messages), and require minimum 8 agents.
Highlights
Linked conversations
WhatsApp (each additional number = $130)
Personal conversation offers
Preferred agent
Timeline (complete customer history)
Channels
Phone (inbound & outbound)
Email
Live chat
WhatsApp
Facebook Messenger
Voicemail
Contact form
Routing
Automatically route conversations directly to agents
Flow editor for email, phone calls and chat (easily edit setup & routing)
Unlimited queues for all inbound conversations
Automatic routing based on first-in-first-out
Team Productivity
Agent collision detection
Customize after conversation worktime (wrap-up time)
Filtered real-time overview of waiting conversations
Claim conversations in real time
Customer Management
Contact database (customers & companies)
Search in conversations & contacts
Automatic contact creation for new customers
Timeline (complete conversation history)
Automatic customer recognition
Collaboration
Write internal notes on all conversations
Set agent presence per channel
Transfer calls and conversations to a queue
Transfer calls and conversations (assisted transfer)
Transfer calls and conversations (blind transfer)
Team Management
Add new agents & admins on the fly
Upgrade & downgrade users on the fly
Advanced Communication
In-queue phone announcements
Send email transcripts
Auto replies for emails
Rich text emails
Email attachments (max 5 MB)
Music on hold & in queue
Mobile optimized chat experience
Toll-free numbers
Phone numbers in 160+ countries
Number porting (use your existing numbers)
Pay-as-you-go rate of $0.02 per minute (inbound)
Branding & Customization
Reporting & Analysis
Tag & categorize all conversations
Historical analytics for conversations and agent performance
Daily queue performance stats (updates in real-time)
Real-time dashboard for all queues
TV-mode with real-time call & queue stats
Daily team performance stats (updates in real-time)
Platform
Activity Log API
3rd party integrations
Custom integrations via custom cards
Support & SLA
Phone support
Email support
Highlights
Linked conversations
WhatsApp (each additional number = $130)
Personal conversation offers
Preferred agent
Timeline (complete customer history)
Extended analytics and report scheduling
Conversational assistant for chat (menus, messages and input fields)
Contextual routing with external data
Channels
Phone (inbound & outbound)
Email
Live chat
WhatsApp
Facebook Messenger
Voicemail
Contact form
Routing
Automatically route conversations directly to agents
Flow editor for email, phone calls and chat (easily edit setup & routing)
Unlimited queues for all inbound conversations
Automatic routing based on first-in-first-out
Route chats based on URL
Deploy offline contact form
IVR (interactive voice response)
Contextual routing with external data
Callback option instead of waiting
Prioritize agents for conversation distribution
Conversational assistant for chat (menus, messages and input fields)
Set opening hours for email, chat and call flows
Prioritize queues for conversation distribution
Set conditions for hiding chat widget
Queue overflows and time-outs
Team Productivity
Agent collision detection
Customize after conversation worktime (wrap-up time)
Filtered real-time overview of waiting conversations
Claim conversations in real time
Advanced algorithm
Templates for quick responses
Set workload limits on all channels
Bulk Actions
Activity Log
Customer Management
Contact database (customers & companies)
Search in conversations & contacts
Automatic contact creation for new customers
Timeline (complete conversation history)
Automatic customer recognition
Collaboration
Write internal notes on all conversations
Set agent presence per channel
Transfer calls and conversations to a queue
Transfer calls and conversations (assisted transfer)
Transfer calls and conversations (blind transfer)
Internal calls
Call recording
Barge in & listen in
Linked conversations
Forward calls and emails externally
Team Management
Add new agents & admins on the fly
Upgrade & downgrade users on the fly
Set service levels for each queue
Queue alerts
Advanced Communication
In-queue phone announcements
Send email transcripts
Auto replies for emails
Rich text emails
Email attachments (max 5 MB)
Music on hold & in queue
Mobile optimized chat experience
Toll-free numbers
Phone numbers in 160+ countries
Number porting (use your existing numbers)
Pay-as-you-go rate of $0.02 per minute (inbound)
Flat rate packages (discounts on inbound calls)
Premium phone numbers (the nice ones!)
Outgoing caller ID
Click-to-call
Receive calls on mobile (simultaneous ring)
Different live chat & contact form widgets on different pages
Branding & Customization
Custom email signatures
Custom wait music
Customize language, text & look of contact form
Choose chat widget & contact form placement
Customize language, text & look of chat widget
SPF support (send from your original email addresses)
Reporting & Analysis
Tag & categorize all conversations
Historical analytics for conversations and agent performance
Daily queue performance stats (updates in real-time)
Real-time dashboard for all queues
TV-mode with real-time call & queue stats
Daily team performance stats (updates in real-time)
Full conversation log data exports
Extended analytics and report scheduling
Platform
Activity Log API
3rd party integrations
Custom integrations via custom cards
Webhooks
Extended API functionality without rate limiting
Support & SLA
Phone support
Email support
In-app chat support
Agent & manager training
Onboarding & go-live help
Highlights
Linked conversations
WhatsApp (each additional number = $130)
Personal conversation offers
Preferred agent
Timeline (complete customer history)
Extended analytics and report scheduling
Conversational assistant for chat (menus, messages and input fields)
Contextual routing with external data
Channels
Phone (inbound & outbound)
Email
Live chat
WhatsApp
Facebook Messenger
Voicemail
Contact form
Routing
Automatically route conversations directly to agents
Flow editor for email, phone calls and chat (easily edit setup & routing)
Unlimited queues for all inbound conversations
Automatic routing based on first-in-first-out
Route chats based on URL
Deploy offline contact form
IVR (interactive voice response)
Contextual routing with external data
Callback option instead of waiting
Prioritize agents for conversation distribution
Conversational assistant for chat (menus, messages and input fields)
Set opening hours for email, chat and call flows
Prioritize queues for conversation distribution
Set conditions for hiding chat widget
Queue overflows and time-outs
Team Productivity
Agent collision detection
Customize after conversation worktime (wrap-up time)
Filtered real-time overview of waiting conversations
Claim conversations in real time
Advanced algorithm
Templates for quick responses
Set workload limits on all channels
Bulk Actions
Activity Log
Customer Management
Contact database (customers & companies)
Search in conversations & contacts
Automatic contact creation for new customers
Timeline (complete conversation history)
Automatic customer recognition
Collaboration
Write internal notes on all conversations
Set agent presence per channel
Transfer calls and conversations to a queue
Transfer calls and conversations (assisted transfer)
Transfer calls and conversations (blind transfer)
Internal calls
Call recording
Barge in & listen in
Linked conversations
Forward calls and emails externally
Team Management
Add new agents & admins on the fly
Upgrade & downgrade users on the fly
Set service levels for each queue
Queue alerts
Agent Teams
Advanced Communication
In-queue phone announcements
Send email transcripts
Auto replies for emails
Rich text emails
Email attachments (max 5 MB)
Music on hold & in queue
Mobile optimized chat experience
Toll-free numbers
Phone numbers in 160+ countries
Number porting (use your existing numbers)
Pay-as-you-go rate of $0.02 per minute (inbound)
Flat rate packages (discounts on inbound calls)
Premium phone numbers (the nice ones!)
Outgoing caller ID
Click-to-call
Receive calls on mobile (simultaneous ring)
Different live chat & contact form widgets on different pages
Branding & Customization
Custom email signatures
Custom wait music
Customize language, text & look of contact form
Choose chat widget & contact form placement
Customize language, text & look of chat widget
SPF support (send from your original email addresses)
Reporting & Analysis
Tag & categorize all conversations
Historical analytics for conversations and agent performance
Daily queue performance stats (updates in real-time)
Real-time dashboard for all queues
TV-mode with real-time call & queue stats
Daily team performance stats (updates in real-time)
Full conversation log data exports
Extended analytics and report scheduling
Customizable reports and analytics designer access
Activity Log API
Platform
Activity Log API
3rd party integrations
Custom integrations via custom cards
Webhooks
Extended API functionality without rate limiting
Support & SLA
Phone support
Email support
In-app chat support
Agent & manager training
Onboarding & go-live help
Service level agreements (SLAs) on uptime
Highlights
Linked conversations
WhatsApp (each additional number = $130)
Personal conversation offers
Preferred agent
Timeline (complete customer history)
Extended analytics and report scheduling
Conversational assistant for chat (menus, messages and input fields)
Contextual routing with external data
Channels
Phone (inbound & outbound)
Email
Live chat
WhatsApp
Facebook Messenger
Voicemail
Contact form
Routing
Automatically route conversations directly to agents
Flow editor for email, phone calls and chat (easily edit setup & routing)
Unlimited queues for all inbound conversations
Automatic routing based on first-in-first-out
Route chats based on URL
Deploy offline contact form
IVR (interactive voice response)
Contextual routing with external data
Callback option instead of waiting
Prioritize agents for conversation distribution
Conversational assistant for chat (menus, messages and input fields)
Set opening hours for email, chat and call flows
Prioritize queues for conversation distribution
Set conditions for hiding chat widget
Queue overflows and time-outs
Team Productivity
Agent collision detection
Customize after conversation worktime (wrap-up time)
Filtered real-time overview of waiting conversations
Claim conversations in real time
Advanced algorithm
Templates for quick responses
Set workload limits on all channels
Bulk Actions
Activity Log
Customer Management
Contact database (customers & companies)
Search in conversations & contacts
Automatic contact creation for new customers
Timeline (complete conversation history)
Automatic customer recognition
Collaboration
Write internal notes on all conversations
Set agent presence per channel
Transfer calls and conversations to a queue
Transfer calls and conversations (assisted transfer)
Transfer calls and conversations (blind transfer)
Internal calls
Call recording
Barge in & listen in
Linked conversations
Forward calls and emails externally
Team Management
Add new agents & admins on the fly
Upgrade & downgrade users on the fly
Set service levels for each queue
Queue alerts
Agent Teams
Advanced Communication
In-queue phone announcements
Send email transcripts
Auto replies for emails
Rich text emails
Email attachments (max 5 MB)
Music on hold & in queue
Mobile optimized chat experience
Toll-free numbers
Phone numbers in 160+ countries
Number porting (use your existing numbers)
Pay-as-you-go rate of $0.02 per minute (inbound)
Flat rate packages (discounts on inbound calls)
Premium phone numbers (the nice ones!)
Outgoing caller ID
Click-to-call
Receive calls on mobile (simultaneous ring)
Different live chat & contact form widgets on different pages
Branding & Customization
Custom email signatures
Custom wait music
Customize language, text & look of contact form
Choose chat widget & contact form placement
Customize language, text & look of chat widget
SPF support (send from your original email addresses)
Reporting & Analysis
Tag & categorize all conversations
Historical analytics for conversations and agent performance
Daily queue performance stats (updates in real-time)
Real-time dashboard for all queues
TV-mode with real-time call & queue stats
Daily team performance stats (updates in real-time)
Full conversation log data exports
Extended analytics and report scheduling
Customizable reports and analytics designer access
Activity Log API
Platform
Activity Log API
3rd party integrations
Custom integrations via custom cards
Webhooks
Extended API functionality without rate limiting
Support & SLA
Phone support
Email support
In-app chat support
Agent & manager training
Onboarding & go-live help
Service level agreements (SLAs) on uptime
• Please note, all plans are billed annually, do not include usage costs (minutes, phone numbers and text messages), and require minimum 8 agents.
Not sure which plan is right for you?
Contact our customer engagement experts and we can point you in the right direction.
Usage pricing & add-ons
Local phone number
International phone number in over 60 countries. $6 / €5 / £5 /number/mo
Toll-free number
Free for customers to call. $12 / €10 / £9 /number/mo
WhatsApp phone number
WhatsApp Business number**. $130 / €120 / £110 /number/mo
Number porting
Port your numbers to Dixa $6 / €5 / £5 /number/mo added to each ported number
Which plan should I choose?
Each Dixa plan provides tremendous value and near-instant payback. Our most popular plan is the Premium plan, which gives you world-class customer engagement, high team efficiency, best-in-class data management, SLA, and many other features. In the end, the choice of plan depends on your needs and we would be pleased to schedule a demo.
Is this geared towards specific industries?
Dixa works well across a multitude of industries, from direct-to-consumer, ecommerce, retail, fintech, foodtech, manufacturing, consumer services, logistics and many more. See our cases for examples of how we have solved problems for companies in your industry.
Is there an ideal team size?
Dixa works very well in any team size. We do have a minimum of 8 seats but work equally well in teams of 10, 50, 100, 300 or more.
Do all packages really come with every channel?
Yep! We believe it should be easy for you to communicate with your customers, regardless of the channel they choose to reach out on. That is why we created our platform to be channel-neutral and support all channels equally.
Is Dixa GDPR compliant?
Yes. For more information, contact us.
Which payment methods do you accept?
We currently accept VISA, Mastercard, and American Express.
Can I keep my existing phone numbers?
Yes, you can keep your existing numbers. Contact us to transfer your existing numbers from your current phone carrier to Dixa (known as "porting"). We help you throughout the process. In some countries it can take some time - we’ll let you know what to expect. We’d love for it to be instant and free of charge, but unfortunately we don’t make the rules.
Do I need any hardware?
You simply need a computer that is connected to the Internet. But we do recommend headsets with active noise cancellation for the best experience.
Can I use desk phones with Dixa?
Yes, we integrate with selected USB desk phones. Please contact us for more details.
What countries can I buy phone numbers from?
Argentina*, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia*, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, El Salvador*, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, India*, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Philippines*, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland*, Turkey, United Arab Emirates*, United Kingdom, United States, Virgin Islands (US), World (iNum). *These countries are more expensive than our normal rate and requires you to contact us for a price.
Want to have more profitable conversations?
See how Dixa can transform your customer service.
