Retain more customers by giving agents the tools they need to be fast, efficient and effective.
Turn conversations into profits.
Professional
Ideal for small teams looking to unify their support channels.
£79 $99 €89
Per agent/per month
Book a demoTop features:
- Voice, email, chat, messenger & whatsapp
- Routing via visual flow builder
- Unlimited conversations
- Workflow automations
- Real-time & historical analytics
- Custom integrations
- CSAT for chat & email
- Conversation analytics
- Webform endpoints
Premium
Ideal for medium-size teams or those looking to scale.
£119 $139 €129
Per agent/per month
Book a demoTop features:
- Everything in Professional
- Advanced routing with external data
- Queue priority, overflows & timeouts
- Conversational assistant for chat
- Preferred agent & personal offers
- Bulk actions
- Customized branding
- Webhooks & extended API functionality
- Team training, onboarding & in-app chat support
- Agent teams
- Collaboration users
Platinum
Ideal for teams wanting enterprise SLAs & compliance.
£149 $179 €159
Per agent/per month
Book a demoTop features:
- Everything in Professional & Premium
- Enterprise SLAs
- Designer access for analytics
- Dedicated account manager
- Custom services
- Advanced automations (coming soon)
- Please note, all plans are billed annually, do not include usage costs (minutes, phone numbers and text messages), and require minimum 8 agents.
Highlights |
Professional |
Premium |
Platinum |
|---|---|---|---|
| Linked conversations | |||
| WhatsApp (each additional number = $130) | |||
| Timeline (complete customer history) | |||
| Personal conversation offers | |||
| Preferred agent & personal offers | |||
| Extended analytics and report scheduling | |||
| Conversational assistant for chat (menus, messages and input fields) | |||
| Contextual routing with external data |
Channels |
Professional |
Premium |
Platinum |
|---|---|---|---|
| Phone (inbound & outbound) | |||
| Live chat | |||
| Facebook Messenger | |||
| Voicemail | |||
| Contact form |
Routing |
Professional |
Premium |
Platinum |
|---|---|---|---|
| Automatically route conversations directly to agents | |||
| Flow editor for email, phone calls and chat (easily edit setup & routing) | |||
| Unlimited queues for all inbound conversations | |||
| Automatic routing based on first-in-first-out | |||
| Route chats based on URL | |||
| Deploy offline contact form | |||
| IVR (interactive voice response) | |||
| Contextual routing with external data | |||
| Callback option instead of waiting | |||
| Prioritize agents for conversation distribution | |||
| Conversational assistant for chat (menus, messages and input fields) | |||
| Set opening hours for email, chat and call flows | |||
| Prioritize queues for conversation distribution | |||
| Set conditions for hiding chat widget | |||
| Queue overflows and time-outs |
Team Productivity |
Professional |
Premium |
Platinum |
|---|---|---|---|
| Agent collision detection | |||
| Customize after conversation worktime (wrap-up time) | |||
| Filtered real-time overview of waiting conversations | |||
| Claim conversations in real time | |||
| Activity Log | |||
| Advanced algorithm | |||
| Templates for quick responses | |||
| Set workload limits on all channels | |||
| Bulk Actions |
Customer Management |
Professional |
Premium |
Platinum |
|---|---|---|---|
| Contact database (customers & companies) | |||
| Search in conversations & contacts | |||
| Automatic contact creation for new customers | |||
| Timeline (complete conversation history) | |||
| Automatic customer recognition |
Collaboration |
Professional |
Premium |
Platinum |
|---|---|---|---|
| Write internal notes on all conversations | |||
| Set agent presence per channel | |||
| Transfer calls and conversations to a queue | |||
| Transfer calls and conversations (assisted transfer) | |||
| Transfer calls and conversations (blind transfer) | |||
| Internal calls | |||
| Call recording | |||
| Barge in & listen in | |||
| Linked conversations | |||
| Forward calls and emails externally |
Team Management |
Professional |
Premium |
Platinum |
|---|---|---|---|
| Add new agents & admins on the fly | |||
| Upgrade & downgrade users on the fly | |||
| Set service levels for each queue | |||
| Queue alerts | |||
| Agent Teams |
Advanced Communication |
Professional |
Premium |
Platinum |
|---|---|---|---|
| In-queue phone announcements | |||
| Send email transcripts | |||
| Auto replies for emails | |||
| Rich text emails | |||
| Email attachments (max 5 MB) | |||
| Music on hold & in queue | |||
| Mobile optimized chat experience | |||
| Toll-free numbers | |||
| Phone numbers in 160+ countries | |||
| Number porting (use your existing numbers) | |||
| Pay-as-you-go rate of $0.02 per minute (inbound) | |||
| Flat rate packages (discounts on inbound calls) | |||
| Premium phone numbers (the nice ones!) | |||
| Outgoing caller ID | |||
| Click-to-call | |||
| Receive calls on mobile (simultaneous ring) | |||
| Different live chat & contact form widgets on different pages |
Branding & Customization |
Professional |
Premium |
Platinum |
|---|---|---|---|
| Custom email signatures | |||
| Custom wait music | |||
| Customize language, text & look of contact form | |||
| Choose chat widget & contact form placement | |||
| Customize language, text & look of chat widget | |||
| SPF support (send from your original email addresses) |
Reporting & Analysis |
Professional |
Premium |
Platinum |
|---|---|---|---|
| Tag & categorize all conversations | |||
| Historical analytics for conversations and agent performance | |||
| Daily queue performance stats (updates in real-time) | |||
| Real-time dashboard for all queues | |||
| TV-mode with real-time call & queue stats | |||
| Daily team performance stats (updates in real-time) | |||
| CSAT for chat & email | |||
| Conversation analytics | |||
| Full conversation log data exports | |||
| Extended analytics and report scheduling | |||
| Activity Log API |
Platform |
Professional |
Premium |
Platinum |
|---|---|---|---|
| Activity Log API | |||
| 3rd party integrations | |||
| Custom integrations via custom cards | |||
| Webform endpoints | |||
| Webhooks | |||
| Extended API functionality without rate limiting |
Support & SLA |
Professional |
Premium |
Platinum |
|---|---|---|---|
| Phone support | |||
| Email support | |||
| In-app chat support | |||
| Agent & manager training | |||
| Onboarding & go-live help | |||
| Service level agreements (SLAs) on uptime |
Not sure which plan is right for you?
Contact our customer engagement experts and we can point you in the right direction.
Local phone number
International phone number in over 60 countries. $6 / €5 / £5 /number/mo
Toll-free number
Free for customers to call. $12 / €10 / £9 /number/mo
WhatsApp phone number
WhatsApp Business number**. $130 / €120 / £110 /number/mo
Number porting
Port your numbers to Dixa $6 / €5 / £5 /number/mo added to each ported number
Each Dixa plan provides tremendous value and near-instant payback. Our most popular plan is the Premium plan, which gives you world-class customer engagement, high team efficiency, best-in-class data management, SLA, and many other features. In the end, the choice of plan depends on your needs and we would be pleased to schedule a demo.
Dixa works well across a multitude of industries, from direct-to-consumer, ecommerce, retail, fintech, foodtech, manufacturing, consumer services, logistics and many more. See our cases for examples of how we have solved problems for companies in your industry.
Dixa works very well in any team size. We do have a minimum of 8 seats but work equally well in teams of 10, 50, 100, 300 or more.
Yep! We believe it should be easy for you to communicate with your customers, regardless of the channel they choose to reach out on. That is why we created our platform to be channel-neutral and support all channels equally.
Yes. For more information, contact us.
We currently accept VISA, Mastercard, and American Express.
Yes, you can keep your existing numbers. Contact us to transfer your existing numbers from your current phone carrier to Dixa (known as “porting”). We help you throughout the process. In some countries it can take some time – we’ll let you know what to expect. We’d love for it to be instant and free of charge, but unfortunately we don’t make the rules.
You simply need a computer that is connected to the Internet. But we do recommend headsets with active noise cancellation for the best experience.
Yes, we integrate with selected USB desk phones. Please contact us for more details.
Argentina*, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia*, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, El Salvador*, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, India*, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Philippines*, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland*, Turkey, United Arab Emirates*, United Kingdom, United States, Virgin Islands (US), World (iNum). *These countries are more expensive than our normal rate and requires you to contact us for a price.
Want to have more profitable conversations?
See how Dixa can transform your customer service.
Book a demo
