Turn conversations into profits.
Retain more customers by giving agents the tools they need to be fast, efficient and effective.
Professional
Ideal for small teams looking to unify their support channels.
$99
Per agent/per month
Top features:
Voice, email, chat, messenger & whatsapp
Routing via visual flow builder
Unlimited conversations
Workflow automations
Real-time & historical analytics
Custom integrations
CSAT for chat & email
Conversation analytics
Webform endpoints
Premium
Ideal for medium-size teams or those looking to scale.
$139
Per agent/per month
Top features:
Everything in Professional
Advanced routing with external data
Queue priority, overflows & timeouts
Conversational assistant for chat
Preferred agent & personal offers
Bulk actions
Customized branding
Webhooks & extended API functionality
Team training, onboarding & in-app chat support
Agent teams
Collaboration users
Platinum
Ideal for teams wanting enterprise SLAs & compliance.
$179
Per agent/per month
Top features:
Everything in Professional & Premium
Enterprise SLAs
Designer access for analytics
Dedicated account manager
Custom services
Advanced automations (coming soon)
• Please note, all plans are billed annually, do not include usage costs (minutes, phone numbers and text messages), and require minimum 8 agents.
• Please note, all plans are billed annually, do not include usage costs (minutes, phone numbers and text messages), and require minimum 8 agents.
Professional
$99
Per agent/per month
Premium
$139
Per agent/per month
Platinum
$179
Per agent/per month
Highlights
Linked conversations

WhatsApp (each additional number = $130)

Timeline (complete customer history)

Channels
Phone (inbound & outbound)

Email

Live chat

WhatsApp

Facebook Messenger

Voicemail

Contact form

Routing
Automatically route conversations directly to agents

Flow editor for email, phone calls and chat (easily edit setup & routing)

Unlimited queues for all inbound conversations

Automatic routing based on first-in-first-out

Team Productivity
Agent collision detection

Customize after conversation worktime (wrap-up time)

Filtered real-time overview of waiting conversations

Claim conversations in real time

Activity Log

Customer Management
Contact database (customers & companies)

Search in conversations & contacts

Automatic contact creation for new customers

Timeline (complete conversation history)

Automatic customer recognition

Collaboration
Write internal notes on all conversations

Set agent presence per channel

Transfer calls and conversations to a queue

Transfer calls and conversations (assisted transfer)

Transfer calls and conversations (blind transfer)

Team Management
Add new agents & admins on the fly

Upgrade & downgrade users on the fly

Advanced Communication
In-queue phone announcements

Send email transcripts

Auto replies for emails

Rich text emails

Email attachments (max 5 MB)

Music on hold & in queue

Mobile optimized chat experience

Toll-free numbers

Phone numbers in 160+ countries

Number porting (use your existing numbers)

Pay-as-you-go rate of $0.02 per minute (inbound)

Branding & Customization
Reporting & Analysis
Tag & categorize all conversations

Historical analytics for conversations and agent performance

Daily queue performance stats (updates in real-time)

Real-time dashboard for all queues

TV-mode with real-time call & queue stats

Daily team performance stats (updates in real-time)

CSAT for chat & email

Conversation analytics

Platform
Activity Log API

3rd party integrations

Custom integrations via custom cards

Webform endpoints

Support & SLA
Phone support

Email support

Highlights
Linked conversations

WhatsApp (each additional number = $130)

Timeline (complete customer history)

Personal conversation offers

Preferred agent & personal offers

Extended analytics and report scheduling

Conversational assistant for chat (menus, messages and input fields)

Contextual routing with external data

Channels
Phone (inbound & outbound)

Email

Live chat

WhatsApp

Facebook Messenger

Voicemail

Contact form

Routing
Automatically route conversations directly to agents

Flow editor for email, phone calls and chat (easily edit setup & routing)

Unlimited queues for all inbound conversations

Automatic routing based on first-in-first-out

Route chats based on URL

Deploy offline contact form

IVR (interactive voice response)

Contextual routing with external data

Callback option instead of waiting

Prioritize agents for conversation distribution

Conversational assistant for chat (menus, messages and input fields)

Set opening hours for email, chat and call flows

Prioritize queues for conversation distribution

Set conditions for hiding chat widget

Queue overflows and time-outs

Team Productivity
Agent collision detection

Customize after conversation worktime (wrap-up time)

Filtered real-time overview of waiting conversations

Claim conversations in real time

Activity Log

Advanced algorithm

Templates for quick responses

Set workload limits on all channels

Bulk Actions

Customer Management
Contact database (customers & companies)

Search in conversations & contacts

Automatic contact creation for new customers

Timeline (complete conversation history)

Automatic customer recognition

Collaboration
Write internal notes on all conversations

Set agent presence per channel

Transfer calls and conversations to a queue

Transfer calls and conversations (assisted transfer)

Transfer calls and conversations (blind transfer)

Internal calls

Call recording

Barge in & listen in

Linked conversations

Forward calls and emails externally

Team Management
Add new agents & admins on the fly

Upgrade & downgrade users on the fly

Set service levels for each queue

Queue alerts

Agent Teams

Advanced Communication
In-queue phone announcements

Send email transcripts

Auto replies for emails

Rich text emails

Email attachments (max 5 MB)

Music on hold & in queue

Mobile optimized chat experience

Toll-free numbers

Phone numbers in 160+ countries

Number porting (use your existing numbers)

Pay-as-you-go rate of $0.02 per minute (inbound)

Flat rate packages (discounts on inbound calls)

Premium phone numbers (the nice ones!)

Outgoing caller ID

Click-to-call

Receive calls on mobile (simultaneous ring)

Different live chat & contact form widgets on different pages

Branding & Customization
Custom email signatures

Custom wait music

Customize language, text & look of contact form

Choose chat widget & contact form placement

Customize language, text & look of chat widget

SPF support (send from your original email addresses)

Reporting & Analysis
Tag & categorize all conversations

Historical analytics for conversations and agent performance

Daily queue performance stats (updates in real-time)

Real-time dashboard for all queues

TV-mode with real-time call & queue stats

Daily team performance stats (updates in real-time)

CSAT for chat & email

Conversation analytics

Full conversation log data exports

Extended analytics and report scheduling

Platform
Activity Log API

3rd party integrations

Custom integrations via custom cards

Webform endpoints

Webhooks

Extended API functionality without rate limiting

Support & SLA
Phone support

Email support

In-app chat support

Agent & manager training

Onboarding & go-live help

Highlights
Linked conversations

WhatsApp (each additional number = $130)

Timeline (complete customer history)

Personal conversation offers

Preferred agent & personal offers

Extended analytics and report scheduling

Conversational assistant for chat (menus, messages and input fields)

Contextual routing with external data

Channels
Phone (inbound & outbound)

Email

Live chat

WhatsApp

Facebook Messenger

Voicemail

Contact form

Routing
Automatically route conversations directly to agents

Flow editor for email, phone calls and chat (easily edit setup & routing)

Unlimited queues for all inbound conversations

Automatic routing based on first-in-first-out

Route chats based on URL

Deploy offline contact form

IVR (interactive voice response)

Contextual routing with external data

Callback option instead of waiting

Prioritize agents for conversation distribution

Conversational assistant for chat (menus, messages and input fields)

Set opening hours for email, chat and call flows

Prioritize queues for conversation distribution

Set conditions for hiding chat widget

Queue overflows and time-outs

Team Productivity
Agent collision detection

Customize after conversation worktime (wrap-up time)

Filtered real-time overview of waiting conversations

Claim conversations in real time

Activity Log

Advanced algorithm

Templates for quick responses

Set workload limits on all channels

Bulk Actions

Customer Management
Contact database (customers & companies)

Search in conversations & contacts

Automatic contact creation for new customers

Timeline (complete conversation history)

Automatic customer recognition

Collaboration
Write internal notes on all conversations

Set agent presence per channel

Transfer calls and conversations to a queue

Transfer calls and conversations (assisted transfer)

Transfer calls and conversations (blind transfer)

Internal calls

Call recording

Barge in & listen in

Linked conversations

Forward calls and emails externally

Team Management
Add new agents & admins on the fly

Upgrade & downgrade users on the fly

Set service levels for each queue

Queue alerts

Agent Teams

Advanced Communication
In-queue phone announcements

Send email transcripts

Auto replies for emails

Rich text emails

Email attachments (max 5 MB)

Music on hold & in queue

Mobile optimized chat experience

Toll-free numbers

Phone numbers in 160+ countries

Number porting (use your existing numbers)

Pay-as-you-go rate of $0.02 per minute (inbound)

Flat rate packages (discounts on inbound calls)

Premium phone numbers (the nice ones!)

Outgoing caller ID

Click-to-call

Receive calls on mobile (simultaneous ring)

Different live chat & contact form widgets on different pages

Branding & Customization
Custom email signatures

Custom wait music

Customize language, text & look of contact form

Choose chat widget & contact form placement

Customize language, text & look of chat widget

SPF support (send from your original email addresses)

Reporting & Analysis
Tag & categorize all conversations

Historical analytics for conversations and agent performance

Daily queue performance stats (updates in real-time)

Real-time dashboard for all queues

TV-mode with real-time call & queue stats

Daily team performance stats (updates in real-time)

CSAT for chat & email

Conversation analytics

Full conversation log data exports

Extended analytics and report scheduling

Activity Log API

Platform
Activity Log API

3rd party integrations

Custom integrations via custom cards

Webform endpoints

Webhooks

Extended API functionality without rate limiting

Support & SLA
Phone support

Email support

In-app chat support

Agent & manager training

Onboarding & go-live help

Service level agreements (SLAs) on uptime

Highlights
Linked conversations



WhatsApp (each additional number = $130)



Timeline (complete customer history)



Personal conversation offers


Preferred agent & personal offers


Extended analytics and report scheduling


Conversational assistant for chat (menus, messages and input fields)


Contextual routing with external data


Channels
Phone (inbound & outbound)



Email



Live chat



WhatsApp



Facebook Messenger



Voicemail



Contact form



Routing
Automatically route conversations directly to agents



Flow editor for email, phone calls and chat (easily edit setup & routing)



Unlimited queues for all inbound conversations



Automatic routing based on first-in-first-out



Route chats based on URL


Deploy offline contact form


IVR (interactive voice response)


Contextual routing with external data


Callback option instead of waiting


Prioritize agents for conversation distribution


Conversational assistant for chat (menus, messages and input fields)


Set opening hours for email, chat and call flows


Prioritize queues for conversation distribution


Set conditions for hiding chat widget


Queue overflows and time-outs


Team Productivity
Agent collision detection



Customize after conversation worktime (wrap-up time)



Filtered real-time overview of waiting conversations



Claim conversations in real time



Activity Log



Advanced algorithm


Templates for quick responses


Set workload limits on all channels


Bulk Actions


Customer Management
Contact database (customers & companies)



Search in conversations & contacts



Automatic contact creation for new customers



Timeline (complete conversation history)



Automatic customer recognition



Collaboration
Write internal notes on all conversations



Set agent presence per channel



Transfer calls and conversations to a queue



Transfer calls and conversations (assisted transfer)



Transfer calls and conversations (blind transfer)



Internal calls


Call recording


Barge in & listen in


Linked conversations


Forward calls and emails externally


Team Management
Add new agents & admins on the fly



Upgrade & downgrade users on the fly



Set service levels for each queue


Queue alerts


Agent Teams


Advanced Communication
In-queue phone announcements



Send email transcripts



Auto replies for emails



Rich text emails



Email attachments (max 5 MB)



Music on hold & in queue



Mobile optimized chat experience



Toll-free numbers



Phone numbers in 160+ countries



Number porting (use your existing numbers)



Pay-as-you-go rate of $0.02 per minute (inbound)



Flat rate packages (discounts on inbound calls)


Premium phone numbers (the nice ones!)


Outgoing caller ID


Click-to-call


Receive calls on mobile (simultaneous ring)


Different live chat & contact form widgets on different pages


Branding & Customization
Custom email signatures


Custom wait music


Customize language, text & look of contact form


Choose chat widget & contact form placement


Customize language, text & look of chat widget


SPF support (send from your original email addresses)


Reporting & Analysis
Tag & categorize all conversations



Historical analytics for conversations and agent performance



Daily queue performance stats (updates in real-time)



Real-time dashboard for all queues



TV-mode with real-time call & queue stats



Daily team performance stats (updates in real-time)



CSAT for chat & email



Conversation analytics



Full conversation log data exports


Extended analytics and report scheduling


Activity Log API

Platform
Activity Log API



3rd party integrations



Custom integrations via custom cards



Webform endpoints



Webhooks


Extended API functionality without rate limiting


Support & SLA
Phone support



Email support



In-app chat support


Agent & manager training


Onboarding & go-live help


Service level agreements (SLAs) on uptime

• Please note, all plans are billed annually, do not include usage costs (minutes, phone numbers and text messages), and require minimum 8 agents.
Usage pricing & add-ons
Local phone number
International phone number in over 60 countries. $6 / €5 / £5 /number/mo
Premium phone number
The really cool numbers (Professional & Premium only)
Toll-free number
Free for customers to call. $12 / €10 / £9 /number/mo
WhatsApp phone number
WhatsApp Business number**. $130 / €120 / £110 /number/mo
Number porting
Port your numbers to Dixa $6 / €5 / £5 /number/mo added to each ported number
Outbound telephony
Outbound per-minute rates vary
Inbound telephony
Per minute pay-as-you-go and flat rate packages
Toll-free usage (US & Rest of the world)
Extra charge for toll-free calls
Guaranteed Data Centre Location
EU for data & privacy compliance
Voice Provider Integrations
Bring your own telco or integrate with your voice provider
Which plan should I choose?
Each Dixa plan provides tremendous value and near-instant payback. Our most popular plan is the Premium plan, which gives you world-class customer engagement, high team efficiency, best-in-class data management, SLA, and many other features. In the end, the choice of plan depends on your needs and we would be pleased to schedule a demo.
Is this geared towards specific industries?
Dixa works well across a multitude of industries, from direct-to-consumer, ecommerce, retail, fintech, foodtech, manufacturing, consumer services, logistics and many more. See our cases for examples of how we have solved problems for companies in your industry.
Is there an ideal team size?
Dixa works very well in any team size. We do have a minimum of 8 seats but work equally well in teams of 10, 50, 100, 300 or more.
Do all packages really come with every channel?
Yep! We believe it should be easy for you to communicate with your customers, regardless of the channel they choose to reach out on. That is why we created our platform to be channel-neutral and support all channels equally.
Is Dixa GDPR compliant?
Yes. For more information, contact us.
Which payment methods do you accept?
We currently accept VISA, Mastercard, and American Express.
Can I keep my existing phone numbers?
Yes, you can keep your existing numbers. Contact us to transfer your existing numbers from your current phone carrier to Dixa (known as "porting"). We help you throughout the process. In some countries it can take some time - we’ll let you know what to expect. We’d love for it to be instant and free of charge, but unfortunately we don’t make the rules.
Do I need any hardware?
You simply need a computer that is connected to the Internet. But we do recommend headsets with active noise cancellation for the best experience.
Can I use desk phones with Dixa?
Yes, we integrate with selected USB desk phones. Please contact us for more details.
What countries can I buy phone numbers from?
Argentina*, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia*, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, El Salvador*, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, India*, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Philippines*, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland*, Turkey, United Arab Emirates*, United Kingdom, United States, Virgin Islands (US), World (iNum). *These countries are more expensive than our normal rate and requires you to contact us for a price.


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