Webinar | 26 min

How Resident Home improved their agent experience & CSAT

Headshots of Ren from Resident & Givan from Dixa

Resident Home’s Ren Kerekere talks about moving away from a system with scattered data and no cohesive overview over customers, to giving their agents and customers the ability to have more informed, higher-quality interactions.

Learn how Resident Home improved both their agent experience and CSAT by:

  • Letting their agents focus on the most time-consuming enquiries
  • Building better workflows and increasing productivity for agents
  • Building a knowledge base and increasing self-service rate to 31%

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