Webinar | 26 min Knowledge is Power Learn how Resident Home improved both their agent experience and CSAT Resident Home’s Ren Kerekere talks about moving away from a system with scattered data and no cohesive overview over customers, to giving their agents and customers the ability to have more informed, higher-quality interactions. Learn how Resident Home improved both their agent experience and CSAT by: Letting their agents focus on the most time-consuming enquiries Building better workflows and increasing productivity for agents Building a knowledge base and increasing self-service rate to 31% Replay the Live Webinar Featured On Demands Webinar 50 min read The Key to Offering a Frictionless End-To-End Customer Service Experience Read more Webinar 50 min read The 5 biggest myths about customer support automation Read more Webinar 50 min read 5 insights to transform your CX org into a value-builder Read more