Webinar | 55 min Building trust with an AI-driven CX strategy How do you craft a customer-centric AI strategy with trust at its core? Learn from the #1 fastest-growing tech business in the Netherlands (Deloitte Technology Fast 50) about their recipe for CX success. Ever wondered how to foster trust in your AI-driven CX strategy? Join Maurits Pieper, Director of Partnerships at Dixa, Michelle Wrede, Head of Marketing Benelux & Sweden at Trustpilot, in conversation with Ana Stepanović, CX Operations Manager at Otrium, as they uncover practical strategies for maintaining a human-centric approach and building customer confidence through AI integration. Unlock the secrets to: Prioritizing trust when implementing AI and automation Improving the customer journey with AI Leveraging AI to meet and exceed customer expectations Measuring the success of AI-driven initiatives Speakers: Ana StepanovićCX Operations Manager Meet Ana – a seasoned leader with a passion for the human side of business! Ana is on a mission at Otrium to ensure every clothing item produced, is worn! Listen up as she details the strategies she uses to create better customer experiences, the role of AI, and trust. Having led teams from 20 people to 200 people, she’ll share how she’s leveraging AI while remaining human-centric. Michelle WredeHead of Marketing Benelux & Sweden Michelle is Head of Marketing for Benelux and Sweden at Trustpilot, helping brands increase their online reputation, which in turn, fosters trust. Michelle will guide us through the significance of positive reviews, fraud detection in the age of AI, and leveraging social proof to boost trust. Maurits PieperDirector of Partnerships Maurits is passionate about enabling clients to power-up their CX tech-stack quickly and easily, by utilizing the very best technology partners, tailored to client needs. Stay tuned as he shares his thoughts from across the industry, on successfully navigating the wave of AI tools available in the market, and how AI is shaping the future of CX. Share Featured On-Demand Webinar 25 min watch Creating Game-Changing Customer Experiences with AI AI is revolutionizing our daily experiences. Learn from industry expert, Daniel Bunton, on how to leverage and embrace AI to drive customer satisfaction in today’s competitive landscape. Watch now Webinar 55 min watch Building trust with an AI-driven CX strategy How do you craft a customer-centric AI strategy with trust at its core? Learn from the #1 fastest-growing tech business in the Netherlands (Deloitte Technology Fast 50) about their recipe for CX success. Watch now Webinar 25 min watch Amplify your influence at the leadership table Join us as senior leaders share strategies for maximizing impact in strategic discussions, data-driven advocacy, and cross-departmental collaboration. Unlock invaluable insights to elevate your influence at the leadership table. Watch now Ready to transform your customer experience? Book a personalized demo to see Dixa in action. Book a demo