On-demand events & webinars

Knowledge is Power

Explore our on-demand resources below to transform how you engage with your customers, build the agent experience for growth and tackle your most challenging CX hurdles!

Explore our CX library of knowledge: watch previous webinars or events

Webinar
40 min watch

How to Build an AI-First Support Ecosystem

New AI technology means new ways for CX leaders to improve efficiency, reduce costs, and boost CSAT. But where is the best place to use AI in your CX strategy?

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Webinar
40 min watch

Ride the peak season tidal wave: 6 top tips

Wave goodbye to Black Friday and Holiday stress! Get the insider scoop on the Top 6 trends that will supercharge your eCommerce support – just in time!

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Webinar
50 min watch

Unlock the powers of GPT and AI with a solid knowledge base

Finding it difficult to take advantage of GPT and AI-powered technologies? You might be missing a key ingredient! Tune into our webinar with step-by-step guidance to optimize your CS set-up.

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Webinar
50 min watch

ChatGPT is coming for your customer service job!

ChatGPT, the new AI-powered chatbot, might be the most widely adopted tool in the last few months, and amid a market downturn – do we all need to be worried?

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Webinar
50 min watch

How to Create an Effortless Experience That Builds Customer Loyalty

We’ve all been there, companies that are easy to purchase from, but they disappear when things go wrong. What causes painful customer experiences?

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Webinar
50 min watch

The Key to Offering a Frictionless Customer Experience

We’ve all been there, companies that are easy to purchase from, but they disappear when things go wrong. What causes painful customer experiences?

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Webinar
50 min watch

The 5 biggest myths about customer support automation

Learn how to build a balanced strategy between customer service automation and assisted conversations

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Webinar
50 min watch

5 insights to transform your CX org into a value-builder

Tink moved 100 new agents and CS leaders to Dixa in just 4 weeks.

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Webinar
50 min watch

Empowering the Entire Employee

Learn key principles of loyalty-building CX and customer service from a true expert in the field.

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