How to Create an Effortless Experience That Builds Customer Loyalty

Did you know that the average service interaction is 4 times more likely to make a customer disloyal?

It’s no secret that great customer service (or a lack thereof) can make or break customer loyalty. In 2023, if you can provide high-quality and frictionless interactions, you will stand head and shoulders above the competition!

Help yourself, your CX department and your company thrive for the year ahead. Matthew Dixon, author of The Effortless Experience, and Tue Søttrup, VP of CX Excellence at Dixa, are sharing all their tips to get you focused on what matters for 2023.

Knowledge is power:

  • How to create connected and effortless experiences across a wide range of customer channels
  • What is the key to mitigating disloyalty
  • Amid a market downturn, how to best empower your customer service team to provide positive customer experiences
  • How to leverage proactive automation to reduce friction points
  • How to increase your customer service department’s operational agility

Replay the Live Webinar

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Webinar
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Introduction to Dixa Knowledge

We’re thrilled to announce the launch of Dixa Knowledge – your centralized hub for delivering seamless, accurate, and up-to-date knowledge articles across your entire brand to your agents and customers.

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60 min watch

Dixa Roadmap Update Q1 2025

Get a look behind the scenes – we’ll go through new features, and what’s coming next!

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Webinar
25 min watch

Creating Game-Changing Customer Experiences with AI

AI is revolutionizing our daily experiences. Learn from industry expert, Daniel Bunton, on how to leverage and embrace AI to drive customer satisfaction in today’s competitive landscape.

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Ready to transform your customer experience?

Book a personalized demo to see Dixa in action.