How to Create an Effortless Experience That Builds Customer Loyalty

Did you know that the average service interaction is 4 times more likely to make a customer disloyal?

It’s no secret that great customer service (or a lack thereof) can make or break customer loyalty. In 2023, if you can provide high-quality and frictionless interactions, you will stand head and shoulders above the competition!

Help yourself, your CX department and your company thrive for the year ahead. Matthew Dixon, author of The Effortless Experience, and Tue Søttrup, VP of CX Excellence at Dixa, are sharing all their tips to get you focused on what matters for 2023.

Knowledge is power:

  • How to create connected and effortless experiences across a wide range of customer channels
  • What is the key to mitigating disloyalty
  • Amid a market downturn, how to best empower your customer service team to provide positive customer experiences
  • How to leverage proactive automation to reduce friction points
  • How to increase your customer service department’s operational agility

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