Knowledge is Power

Explore our on-demand resources below to transform how you engage with your customers, build the agent experience for growth and tackle your most challenging CX hurdles!

Explore our CX library of knowledge: watch previous webinars or events

Webinar
27 min watch

Would I Do This to a Friend? How to look at customer service in a brand new light

Join our VP of Product, Christian Colding, to learn how you can apply the familiar model of ‘friendship’ to the way you think about your customer support. It all starts by asking yourself one simple question: Would I do this to a friend?
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Webinar
35 min watch

The Death of Tickets vol. 3: get personal, or die trying

In Volume 1 & 2 we covered how tickets create a disconnect between businesses and their customers and how channels can do the same, often times making it impossible to properly prioritize customers and agents.
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Webinar
22 min watch

Boost your Shopify Solution to Deliver World Class Customer Service

In this webinar, we’ll cover how you can use your Shopify data to enhance your customer service and retain customers.
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Webinar
28 min watch

The Death of Tickets vol. 2: prioritize your customers, not your channels

In the second installment of our “Death of Tickets” series we’ll go a bit deeper into how to best organize your customer service platform to ensure your customers get the help they need, when they need it through skill-based routing.
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Webinar
25 min watch

The Death of Tickets vol. 1: make friends, not tickets

The contact center is the heart of customer service and at the forefront of your brand. In times of crisis such as the current global COVID-19 pandemic, customers expect queries and concerns to be addressed instantaneously, making the customer experience critical as well as challenging.
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