Webinar | 50 min Empowering the Entire Employee Setting agents up for success in the era of the employee. The “Great Resignation” has been impacting the service function in profound ways. Only one-third of frontline service agents would call themselves engaged with their job, and it’s becoming harder to hire replacements. The problem is the job itself; workers are often treated as a commodity and expected to handle increasingly complex work using rigid processes. To combat disengagement service leaders must focus on the core purpose for having service agents: solving the most pressing customer problems. What will I learn? How to enable agents to handle more complex customer situations Tips on leveraging technology to simplify agent workflows The power of coaching in developing critical agent skills Replay the Live Webinar Share Featured On-Demand Webinar 50 min read Unlock the powers of GPT and AI with a solid knowledge base Finding it difficult to take advantage of GPT and AI-powered technologies? You might be missing a key ingredient! Tune into our webinar with step-by-step guidance to optimize your CS set-up. Watch now Webinar 50 min read ChatGPT is coming for your customer service job! ChatGPT, the new AI-powered chatbot, might be the most widely adopted tool in the last few months, and amid a market downturn – do we all need to be worried? Watch now Webinar 50 min read How to Create an Effortless Experience That Builds Customer Loyalty We’ve all been there, companies that are easy to purchase from, but they disappear when things go wrong. What causes painful customer experiences? Watch now Ready to transform your customer experience? Book a personalized demo to see Dixa in action. Book a demo