Webinar | 50 min Empowering the Entire Employee Setting agents up for success in the era of the employee. The “Great Resignation” has been impacting the service function in profound ways. Only one-third of frontline service agents would call themselves engaged with their job, and it’s becoming harder to hire replacements. The problem is the job itself; workers are often treated as a commodity and expected to handle increasingly complex work using rigid processes. To combat disengagement service leaders must focus on the core purpose for having service agents: solving the most pressing customer problems. What will I learn? How to enable agents to handle more complex customer situations Tips on leveraging technology to simplify agent workflows The power of coaching in developing critical agent skills Enjoy! Replay the Live Webinar Featured On-Demand Webinar 50 min read The Key to Offering a Frictionless End-To-End Customer Service Experience Read more Webinar 50 min read The 5 biggest myths about customer support automation Read more Webinar 50 min read 5 insights to transform your CX org into a value-builder Read more