Webinar | 50 min The 5 biggest myths about customer support automation Building a balanced approach to automation for stronger ecommerce conversations No topic has been more popular, or more hotly-debated, among service leaders over the past ten years than self-service automation. And for good reason; it turns out, customers often prefer to solve problems on their own—and it’s 10x more cost effective when they do! But while automation plays an important role in improving operational efficiency and overall customer experience, its true impact often doesn’t measure up to its reputation. As self-service adoption has continued to rise, assisted contact volumes have not fallen correspondingly. So how can customer service leaders build a healthy balance between automation and assisted conversations? Watch the webinar below, hosted by Dixa and our friends at DigitalGenius as we separate fact from fiction, covering key automation myths as well as what service leaders can do to build an automation strategy that truly delivers. Fact or fiction? Customers only want to have one type of service experience Automation cannot provide personalized service Automation will replace human support entirely Customer support automation is another word for chatbot Automation only benefits customers Replay the Live Webinar Share Featured On-Demand Webinar 40 min read Ride the peak season tidal wave: 6 top tips Wave goodbye to Black Friday and Holiday stress! Get the insider scoop on the Top 6 trends that will supercharge your eCommerce support – just in time! Watch now Webinar 50 min read Unlock the powers of GPT and AI with a solid knowledge base Finding it difficult to take advantage of GPT and AI-powered technologies? You might be missing a key ingredient! Tune into our webinar with step-by-step guidance to optimize your CS set-up. Watch now Webinar 50 min read ChatGPT is coming for your customer service job! ChatGPT, the new AI-powered chatbot, might be the most widely adopted tool in the last few months, and amid a market downturn – do we all need to be worried? Watch now Ready to transform your customer experience? Book a personalized demo to see Dixa in action. Book a demo