Podcasts Never Let Perfect Get in the Way of Better, with Harriet Treadwell of Butternut Box Available on : Spotify Apple Podcasts Google Podcasts Butternut Box is a subscription-based business revolutionizing the pet food industry with personalized fresh and healthy meals for dogs, delivered right to customers’ front doors. In this inaugural episode of “Customer Friendship™ Conversations,” host Ciaran Nolan sits down with Harriet Treadwell, Customer Love Director at Butternut Box. Ciaran and Harriet discuss the importance of customer love and how it aligns perfectly with the concept of Customer Friendship™. They delve into the Butternut Box philosophy of putting the customer experience front and center, and why it’s essential to never let perfection get in the way of progress. If you’re a pet owner or just interested in how businesses can prioritize customer satisfaction, this is an episode you won’t want to miss! Keeping the Technical Simple with Cristina Martinez of Whisker Introducing Cristina Martinez, Senior Director of Customer Experience at Whisker, makers of the Litter Robot, a smart cat litter tray that’s been taking the internet by storm. Getting customer experience right can be hard at the best of times… Read more Finding the Customer Friendships You Didn’t Know You Had How Hobbii transformed a very attentive customer service team into a more efficient team blending the use of automation technology and a personalized human touch Read more