How to Improve Your Customer Friendships by Working Smarter, Not Harder

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Lauren Klaskov is E-commerce & B2B Manager at momkind. They’re an organization that offers care for pregnancy, childbirth, and all the time spent afterward in motherhood. But they don’t just sell parental products; they also foster an entire community, with help ranging from articles to online courses. They even have their own momkind podcast!


Parental products and community building with Lauren from momkind. (0:03)
Founding a brand for postpartum care and recovery. (4:00)
Company culture, flexible work, and customer experience at momkind. (10:24)
Customer service strategies for a growing brand. (17:25)
Customer experience innovation and chatbots. (24:36)
Customer satisfaction and loyalty. (31:16)