Meet Mim on Voice, Dixa's AI voice agent for customer calls
Mim, Dixa's AI agent, now answers phone calls the same way it already handles chat and email. It looks up the real order or account, resolves what the caller is asking about, and hands off to a person with full context when it can't.
Trusted by 850+ brands across 42 countries
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Mim resolves customer calls in 16 languages - 24/7
Order status & tracking
Order changes
Caller verification
Seamless handoff
Always on
Multilingual
Answers calls at any hour
Mim answers immediately, without a queue or hold music, and gets right to why the customer is calling. If they talk over it or change their mind mid-sentence, it adjusts, the way a person would.
- Instant pickup, day or night
- No menus to navigate
- Handles interruptions naturally
Resolve on the spot in natural languages
Mim pulls up the caller's real order or account, makes the change they're asking for (a delivery update, a refund, an order edit), and reads it back to confirm before the call ends.
- Verifies the caller before acting
- Reads back critical details so nothing gets mistyped
- Updates the record live, visible in your systems by the time the call ends
Collect context for human agents
If a call needs a person, Mim hands it over with the caller already verified and the problem already written down. Your team picks up already knowing what the call is about.
- Full transcript passed to the agent automatically
- Caller doesn't have to repeat themselves
- Context carries over from chat, email, or the phone
Compliant with the EU AI Act, not just aware of it
Since 2 August 2026, Article 50 requires AI that talks to people to disclose itself, and to mark what it generates so it can be verified later.
Mim on Voice met both requirements before the grace period even started.
Tell callers they're talking to an AI
Every call opens with a spoken AI notice, on by default – no opt-in required.
Mark the AI-generated audio
An inaudible watermark is embedded in every response, verified end-to-end and detectable in any recording.
The same Mim, now on the phone too
Chat, email, WhatsApp, social, and now voice. One agent, trained once on your
knowledge and procedures, answering wherever your customers reach out.
Mim resolves customer inquiries end-to-end (refunds, tracking, order changes, FAQs) and hands off to humans when needed.
AI assistance for your entire team. Drafts and suggestions for agents, workflow optimization for managers, insights for leaders.
The more you integrate and the more you get better at prompting, the more Mim evolves from just an AI agent to really a helping colleague."
Most providers just focused on content-related AI. Mim gave us the ability to do tasks which normally colleagues do. That's what really made the difference."
Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity."
Since partnering with Dixa, we've nearly doubled the workload achieved each day–resulting in extremely positive customer satisfaction and very happy teams."
To enhance our CX, we knew that the business needed a unified platform to reduce silos across channels and teams. Dixa's one-screen wonder has been a game changer that keeps our workflows seamless."
See what Dixa can do for you
Book a call with our team and discover how brands like yours handle more with less.
