Everything your team needs to 
resolve conversations faster

A single interface where agents handle every customer conversation — across all channels — with full context available without switching tabs. When a conversation opens in Dixa's Team Hub, the agent already sees the customer's order history, past interactions, loyalty status, account details, and AI-suggested replies. Everything is loaded automatically. The agent starts with the answer, not the search for it.

Because most customer service setups weren't built as one thing — they were assembled. A helpdesk here, an ecommerce platform there, a CRM somewhere else, a separate phone tool. The result is agents switching between 5-6 systems per interaction just to answer one question. Lovevery found 60% of handle time — 3 of every 5 minutes — was spent context-switching between platforms rather than helping customers. Dixa's Team Hub puts everything in one screen so that time goes back to the conversation.

It changes the first thing an agent says. Instead of "can you give me your order number?" they can say "I can see your order is due Thursday — let me check what's happened." That's the difference between a support interaction that makes a customer feel known and one that makes them feel like a ticket number. Rapha reduced average handle time to 4 minutes against a 6-minute industry benchmark. One-touch resolution at 77% means most customers get their issue resolved in a single interaction.

All channels. Phone calls, emails, live chat, WhatsApp, Instagram, Facebook Messenger — every conversation appears in Team Hub with the same customer context loaded. Agents don't switch tools based on channel. If a customer emailed last week and is now calling, the agent sees both. The customer never has to re-explain their situation regardless of how they reached out.

As the agent reads the customer's message, Co-Pilot drafts a suggested reply based on your knowledge base and policies. It summarises long conversation threads for agents picking up a transfer. It surfaces relevant articles automatically as the agent types. It translates messages in real time. All of this happens within the same screen — no switching, no searching. Beautycos agents save 1.5 hours per day using Co-Pilot assistance.

New agents get access to the same knowledge as experienced ones from their first conversation. Co-Pilot surfaces the right policy or answer in real time, so they don't need to memorise everything before they can handle contacts accurately. tink onboards seasonal agents fully within two weeks. Celebrate Company reduced onboarding time from eight weeks to two. The workspace does a lot of what previously required experience to do well.

Agent experience directly affects customer experience — an agent who isn't searching through tabs, re-reading context, and manually looking up orders has more cognitive space for the actual conversation. It also affects retention: agents who feel equipped to do their job well stay longer. And it affects scale — a more productive agent handles more volume, which means the same headcount absorbs more growth. Oliver Bonas doubled agent productivity per hour while reaching 90% CSAT.