Trusted by 850+ brands across 42 countries
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The Dixa story
Back in 2015, our founders saw a problem. Ecommerce was booming, but customer service platforms were stuck in the past with fragmented tools, disconnected conversations, struggling to keep up.
We built something different. A platform where every conversation flows naturally across channels. Where context travels with the customer, always. A platform designed from day one for the speed and chaos of ecommerce.
But here's what made us different from the start: we believed AI would eventually power customer service. The vision was there on day one—the technology just needed to catch up.
Built for AI from day one
While others scrambled to bolt AI onto old platforms, we were ready. In 2021, we raised $105M and acquired Solvemate and Miuros; adding conversational AI and intelligence capabilities. In 2023, we launched one of the first OpenAI-powered Copilots for customer service.
Then in 2025, we introduced Mim, our agentic AI that resolves inquiries autonomously, escalates intelligently, and learns continuously. This is what we've been building toward: AI that takes action within boundaries while humans stay in control.
The technology finally caught up to our vision. And we were ready for it.
Four founders, one
Copenhagen office and a vision to fix customer service
Series A ($14M) fuels expansion across Europe and new channel launches
Elevio acquisition + $105M Series C accelerates our conversational AI journey
Full rebrand becoming the agentic CS platform. AI takes the center stage, ecommerce-native
Meet the leadership team
Christian Lohmann
Mads Blicher Fosselius
Jakob Nederby
Jacob Petersen
Krisztian Tabori
Morten Spurr Pihlkjær
Sascha E.H. Skydsgaard
Our investors and board
Join the team!
We're building the future of customer service from Copenhagen, London, and everywhere in between. Our team spans multiple countries, united by a shared belief: technology should empower people at work.
You'll work on products that real brands rely on every single day. You'll collaborate with people who care about craft and actually making a difference. And you'll help shape how an entire industry thinks about AI.
Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity."
Since partnering with Dixa, we've nearly doubled the workload achieved each day–resulting in extremely positive customer satisfaction and very happy teams."
To enhance our CX, we knew that the business needed a unified platform to reduce silos across channels and teams. Dixa's one-screen wonder has been a game changer that keeps our workflows seamless."
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