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Email support without the backlog

Threaded conversations, full customer history, and Mim AI handling the routine stuff. Your inbox stays manageable, even during peak season.

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Trusted by 850+ brands across 42 countries

Miinto
mejuri
rapha
dott
Mytheresa
monica-vinader
gls
allsaints
monese
outnorth
mindful-chef
charles-tyrwhitt
clubl
freddie's flowers
PastaEvangelists
loaf
oliver bonas
mammut
qpark
fabfitfun
adanola
organicbasics
mammaly

Threaded, contextual, AI-assisted

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Threaded conversations

Replies grouped together, not scattered across your inbox
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Full customer history

Templated responses for common questions
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Mim AI Agent

AI drafts replies and resolves routine requests
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Collision detection

See when someone else is already replying
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SLA tracking

Monitor response times and never miss a deadline
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Unified inbox

Email alongside chat, phone, and social in one workspace

The same questions hit your inbox every day. Mim handles them

Refunds, tracking, order status–Mim drafts replies or resolves requests automatically. Your team reviews what matters and skips the repetitive stuff.

  • AI drafts replies based on your knowledge base
  • Routine requests resolved without human involvement
  • Your team focuses on complex issues
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Every email comes with the full customer story

When an email arrives, your team sees everything — orders, past conversations, account details. No digging, no asking customers to repeat themselves.

  • Customer context loads automatically
  • Full conversation history across all channels
  • Orders and account details from your ecommerce platform
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Threaded conversations, not scattered replies.

Email threads stay together. Your team sees the full back-and-forth in one view–no hunting through inboxes for context.

  • Replies grouped in threaded viewages, PDFs, and attachments
  • Collision detection prevents duplicate responses
  • SLA tracking keeps response times on target
Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity."
Erica Piccolomini
Chief Customer Officer at Stayforlong
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Since partnering with Dixa, we've nearly doubled the workload achieved each day–resulting in extremely positive customer satisfaction and very happy teams."
Natasha Sims
Operations Director at Oliver Bonas
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To enhance our CX, we knew that the business needed a unified platform to reduce silos across channels and teams. Dixa's one-screen wonder has been a game changer that keeps our workflows seamless."
Rhys Howells
Head of Customer Service at Rapha
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-33%
contact per booking
-50%
email backlog
90%
CSAT
2x
productivity/hour
+14%
improvement in CSAT scores
+17%
increase in customer retention

Frequently Asked Questions

How is Dixa email different from a shared inbox?

Shared inboxes (Gmail, Outlook) weren't built for customer service — no routing, no collision detection, no performance tracking. Dixa treats email as conversations, not messages. Emails are routed intelligently, linked to customer history, and tracked for SLAs. No more agents accidentally replying to the same email.

Can I manage multiple email addresses in Dixa?

Yes. Connect unlimited email addresses — support@, returns@, billing@, regional addresses — and route each to the appropriate team. All emails appear in the unified queue with full customer context, regardless of which address they came to.

How do I reduce email backlog?

Combine intelligent routing (right email to right agent), automation (auto-responses for common questions), and AI (Mim handles routine inquiries). Stayforlong reduced email backlog by 50% using Dixa's unified workspace and AI assistant.

Does Dixa support email threading?

Yes. Dixa maintains conversation threads across replies, forwards, and CC'd messages. Agents see the full email chain in context, alongside any chat or phone interactions with the same customer. No more hunting through inboxes to piece together history.

Can I set SLAs for email response time?

Yes. Define SLA targets by email type, customer segment, or team. Dixa tracks SLA compliance in real-time and can auto-escalate conversations approaching breach. Managers see SLA performance in dashboards.

How do I stop agents from cherry-picking emails?

Intelligent routing assigns emails to agents automatically — they don't browse and pick. Emails are distributed based on skills, workload, and priority. Cherry-picking disappears because there's no inbox to browse.

Can AI help agents write email responses?

Yes. AI Co-Pilot suggests replies based on your knowledge base and conversation context. Agents can send, edit, or reject suggestions. For routine emails, Mim AI Agent can respond autonomously — handling order status, return requests, and FAQs without human involvement.

Does Dixa work with my existing email provider?

Yes. Dixa connects to your existing email infrastructure — you keep your email addresses and domain. Emails flow into Dixa for handling, but customers see replies from your normal addresses. No disruption, no migration headaches.

How do I handle email attachments?

Attachments are fully supported. Agents can view, download, and send attachments within Dixa. Attachments are stored with the conversation record for future reference.

Can I use email templates and macros?

Yes. Create templates for common responses and insert them with a click. Templates can include dynamic variables (customer name, order number) that populate automatically. Combined with AI suggestions, agents rarely write from scratch.

See what Dixa can do for you

Book a call with our team and discover how brands like yours handle more with less.

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