The AI agent behind the fastest ecommerce support teams

An AI agent is an autonomous system that resolves customer inquiries end-to-end — not just answering questions, but actually completing tasks like processing refunds, updating orders, and checking delivery status. Unlike basic chatbots that deflect to FAQs, Mim AI Agent connects to your backend systems and takes action on behalf of customers.

A chatbot answers questions based on scripted flows or FAQ matching. An AI agent understands intent, accesses your systems, and completes transactions autonomously. Mim doesn't just tell customers how to request a refund — it processes the refund. Chatbots deflect; AI agents resolve.

Yes. Mim AI Agent connects to your order management, returns, and payment systems to process refunds, cancellations, and order modifications without human involvement. Customers get instant resolution, and agents only handle exceptions that genuinely need a human.

Use an AI agent trained on your knowledge base and connected to your systems. Mim learns your policies, tone, and processes — so automated responses feel consistent with your brand. When Mim can't resolve something confidently, it hands off to a human with full context, not a cold transfer.

Mim can answer FAQs, check order status, process returns and refunds, update shipping addresses, cancel orders, apply discounts, and handle common post-purchase requests — across chat, email, WhatsApp, and social. It resolves routine inquiries end-to-end and escalates complex issues with full conversation history.

Yes. Mim operates on chat, email, WhatsApp, Instagram, Facebook Messenger, and SMS. Customers get the same AI-powered experience regardless of how they reach out, and conversations can move between channels without losing context.

Deploy Mim AI Agent to handle repetitive inquiries — order tracking, returns, FAQs — that consume agent time but don't require human judgment. Greenbow achieved a 75% automation rate within weeks, freeing agents for complex issues that actually need them.

Mim hands off to a human agent with full context — the conversation history, customer details, and what Mim already tried. Customers don't repeat themselves, and agents pick up exactly where Mim left off. It's a warm handoff, not a frustrating restart.

Mim can be live within days, not months. It learns from your existing knowledge base and integrates with common ecommerce platforms like Shopify and Magento out of the box. No lengthy AI training projects or custom development required for most use cases.

AI agents reduce cost per contact by resolving inquiries without human involvement. They also improve customer satisfaction through instant 24/7 responses. Stayforlong saw a 50% reduction in email backlog; Dott reduced BPO dependency by 50%. The ROI compounds as volume grows — AI scales without adding headcount.

Yes. Mim supports 30+ languages and can detect customer language automatically. This means you can offer 24/7 AI-powered support in local languages without hiring multilingual agents for every market.

Mim is built for action, not just deflection. While most chatbots answer questions and hope customers go away, Mim connects to your backend systems to actually resolve issues. It's also natively integrated with Dixa's platform — same workspace, same customer history, seamless handoffs.