Every channel in one place.
AI and humans working together.

Omnichannel customer service means handling all customer conversations (email, phone, chat, WhatsApp, Instagram, Facebook, and more) from a single platform. Unlike multichannel setups where each channel is siloed, omnichannel gives agents full context across every touchpoint. Dixa Channels is built natively omnichannel, so there's no stitching together separate tools or losing conversation history when customers switch channels.

Yes. Dixa Channels includes phone, email, live chat, WhatsApp, Instagram, Facebook Messenger, and SMS; all built into one unified workspace. Agents see every conversation in one queue, with full customer history, regardless of which channel the customer used. No plugins, no third-party add-ons.

Multichannel means offering multiple contact options (phone, email, chat) but managing them separately. Omnichannel means unifying all channels into one conversation thread with shared context. With multichannel, agents don't know if a customer emailed yesterday before calling today. With omnichannel, they see everything, so customers never repeat themselves.

Yes. Dixa supports WhatsApp Business natively, alongside email, phone, chat, Instagram, Facebook Messenger, and SMS. Conversations appear in the same queue as every other channel, with full customer history attached. Agents can respond to WhatsApp messages without switching tools.

Yes. Dixa links every interaction to a single customer profile. If a customer starts on chat, follows up by email, and then calls — agents see the full thread. No repeated explanations, no lost context.

No. Dixa includes native cloud phone (VoIP) built into the platform. You don't need a separate call center system. Calls appear in the same queue as chats and emails, and agents can handle them from the same screen with full customer context.

Dixa supports email, phone (VoIP), live chat, WhatsApp, Instagram DMs, Facebook Messenger, SMS, and custom channels via API. All channels are native — no plugins or third-party integrations required for core functionality.

Zendesk and Freshdesk were built as ticketing systems; they treat each customer message as a separate ticket. Dixa is conversational, it treats every interaction as part of an ongoing relationship. Agents see full conversation history across channels, and conversations are routed dynamically based on context, not just dropped into a queue.