Your Shopify store outgrew a Shopify-only helpdesk
Mim resolves order and return questions directly from your Shopify data, in seconds, not tickets. And when your stack grows past one platform, Dixa already supports Magento, WooCommerce, and custom builds too.
Trusted by brands across 42 countries
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Everything Mim resolves on a Shopify order
Order status
Returns and exchanges
Refund processing
Sizing and fit
Peak season handling
Multi-language support
Full order history
Smart handoff
Built for Shopify. Not limited to it.
Dixa integrates natively with Shopify through the App Store, no middleware, live order data in every conversation. When your stack grows to include Magento, WooCommerce, or a custom build, the same platform keeps working, no second tool to run.
- Native Shopify App Store integration: installs directly, no middleware, with full order history, fulfillment status, and shipping details visible in the conversation sidebar the moment a customer reaches out
- Full support for Magento, WooCommerce, and custom storefronts: the same workspace keeps working if the stack grows, no second tool to run or separate customer history to reconcile
- One workspace, whichever platform a customer is contacting from: multi-store setups connect every Shopify store a brand runs, with Dixa surfacing the right store, currency, and context automatically. Hobbii, Mejuri, Monica Vinader, and Adanola all run their day-to-day support this way
Gorgias built for Shopify. Dixa built for wherever you end up
Gorgias earned its reputation on Shopify specifically, and that's a real strength, worth being upfront about rather than arguing around. Dixa matches that same integration depth, backed by a direct Shopify Platinum Partner relationship through Woolman, while also supporting Magento, WooCommerce, and custom storefronts if your stack ever grows past a single platform.
- Same Shopify integration depth as Gorgias: matched at the platform level, not a lighter-weight alternative
- Backed by Woolman, a Shopify Platinum Partner: direct implementation support, not just an App Store listing
- Also fully supports Magento, WooCommerce, and custom builds: a real option if the stack ever grows past a single platform, without switching support tools to get there
Know what's happening, in real time
Switching platforms only makes sense if you can see whether it's working. Discover shows CSAT, response times, and where volume is actually coming from, live, not in a weekly export that's already out of date by the time someone reads it. For a Shopify store, that means knowing within a day whether a product drop or a shipping delay is driving a spike in contacts, not finding out three weeks later in a spreadsheet.
- Real-time CSAT and response time tracking: see how support is performing today, not last week
- Volume broken down by source: spot whether a spike is coming from shipping delays, a product drop, or something else entirely
- No manual reporting: the same data agents see is what managers see, without building a separate export
self-service rate
weeks to go live
coverage, no seasonal hiring
order-status resolution
The more you integrate and the more you get better at prompting, the more Mim evolves from just an AI agent to really a helping colleague."
Most providers just focused on content-related AI. Mim gave us the ability to do tasks which normally colleagues do. That's what really made the difference."
Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity."
Since partnering with Dixa, we've nearly doubled the workload achieved each day–resulting in extremely positive customer satisfaction and very happy teams."
To enhance our CX, we knew that the business needed a unified platform to reduce silos across channels and teams. Dixa's one-screen wonder has been a game changer that keeps our workflows seamless."
Frequently Asked Questions
See what Dixa can do for you
Book a call with our team and discover how brands like yours handle more with less.
