Customer service software for home and furniture brands
A delayed delivery or a damaged item needs a clear answer, not a runaround. Mim resolves order and delivery questions directly, and hands your team full context when something needs a person.
Trusted by exceptional brands across 42 countries
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What home and furniture brands need from support
Delivery timing
Furniture delivery windows are long and variable, customers want a clear, specific answer, not "it's on its way"
Damage and defect claims
A damaged item on arrival needs fast resolution, not a multi-step ticket process
Made-to-order timelines
Custom and made-to-order pieces need accurate status updates throughout a longer production cycle
Returns at scale
Large or bulky item returns are logistically harder, and customers expect a straightforward process anyway
Channel consistency
Chat, email, WhatsApp, one history, no repeating yourself
Resolves, doesn't just answer
Mim processes the subscription change or order update directly, not just points to an FAQ page
The conversation ends with a resolution, not a redirect
Mim handles delivery status, damage claims, and order updates directly and around the clock, then hands off with full context when a situation needs judgment a script can't provide.
- Learns from your delivery and returns policy automatically
- Processes order updates and claims directly
- Absorbs seasonal demand spikes without a hiring cycle
One AI that shows up wherever your customers do
Phone, email, live chat, WhatsApp, Instagram, and Facebook Messenger sit in one workspace, so an agent handling a delivery question over chat can see the same customer's damage claim from last week, without switching tools.
- Conversation Engine routes by skill, priority, and language, no manual triage each morning
- Discover shows CSAT, response times, and volume sources in real time
See what Dixa can do for you
Book a call with our team and discover how brands like yours handle more with less.
