Customer service software for logistics and mobility brands
A stranded scooter or a delayed delivery can't wait for a queue. Mim resolves location and account questions directly, and hands your team full context when something needs a person.
Trusted by exceptional brands across 42 countries
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What logistics and mobility brands need from support
Real-time, location-specific questions
Where's my ride, why won't this unlock, is this zone available, answers need to be immediate and specific
High volume, low complexity
Most contacts are simple and repetitive, exactly the kind of volume that shouldn't need a growing headcount
Account and billing issues
Charges, refunds, and account access questions need direct resolution, not a ticket queue
Channel consistency
Chat, email, in-app, one history, no repeating yourself
Peak demand windows
Weather, events, and rush hours create sharp, predictable volume spikes
Resolves, doesn't just answer
Mim processes the refund or account fix directly, not just points to a help article
The conversation ends with a resolution, not a redirect
Mim handles account issues, billing questions, and status checks directly and around the clock, then hands off with full context when a situation needs judgment a script can't provide.
- Learns from your policies and account data automatically
- Processes refunds and account fixes directly
- Absorbs peak-demand spikes without a seasonal hiring cycle
One AI that shows up wherever your customers do
Phone, email, live chat, WhatsApp, and in-app messaging sit in one workspace, so an agent handling a billing question over chat can see the same customer's ride issue from last week, without switching tools.
- Conversation Engine routes by skill, priority, and language, no manual triage each morning
- Discover shows CSAT, response times, and volume sources in real time
See what Dixa can do for you
Book a call with our team and discover how brands like yours handle more with less.
