Customer service software for pet care brands
Running low on food or medication doesn't wait, and pet owners want a real answer fast. Mim resolves order and subscription questions directly, and hands your team full context when something needs a person.
Trusted by exceptional brands across 42 countries
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What pet care brands need from support
Time-sensitive orders
Running low on food or medication doesn't wait, a slow response can mean a customer switches brands entirely
Subscription management
Pausing, skipping, or adjusting a recurring order is one of the most common contact types, resolved directly, not just explained
Ingredient and safety questions
Allergies and dietary needs come up often, and pet owners expect a specific, accurate answer
Channel consistency
Chat, email, WhatsApp, one history, no repeating yourself
Support that doesn't clock out
Pets need care every day, not just business hours
Resolves, doesn't just answer
Mim processes the subscription change or order update directly, not just points to an FAQ page
The conversation ends with a resolution, not a redirect
Mim handles order status, subscription changes, and ingredient questions directly and around the clock, then hands off with full context when a situation needs judgment a script can't provide.
- Learns from your product and ingredient information automatically
- Processes subscription changes and order updates directly
- Available around the clock, since pet needs don't wait for business hours
One AI that shows up wherever your customers do
Phone, email, live chat, WhatsApp, Instagram, and Facebook Messenger sit in one workspace, so an agent handling an order question over chat can see the same customer's subscription change from last week, without switching tools.
- Conversation Engine routes by skill, priority, and language, no manual triage each morning
- Discover shows CSAT, response times, and volume sources in real time
See what Dixa can do for you
Book a call with our team and discover how brands like yours handle more with less.
