AI that works alongside your team, not instead of them.
Drafts, summaries, suggested replies, translation. Co-Pilot handles the repetitive work so your team can focus on the conversation.
Trusted by 850+ brands across 42 countries
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Everything included
Drafts
Smart Replies
Summaries
Recommended Actions
Translation
Auto-tagging
Agents get answers without
leaving the conversation
As your team types, Dixa surfaces relevant articles and policies automatically.
The right answer appears in context. No new tab, no search, no interruption.
- AI matches articles to the customer's question in real time
- Suggestions appear without searching or switching screens
- Works across chat, email, phone, and social
Your team builds knowledge
while they work.
When agents spot a gap or find a better way to explain something, they can create or update articles directly from the conversation. Your knowledge base improves with every shift.
- Create new articles from a conversation in seconds
- Flag outdated content for review
- Overflow and failover rules
Policies, procedures, and answers
— all in one place
Your team needs more than customer-facing FAQs. Internal articles cover escalation paths, edge cases, and the nuances that don't belong in a help center. Everyone works from the same playbook.
- Separate internal and external knowledge
- Control who sees what with permissions
- Keep sensitive procedures out of customer-facing content
AI for customers. AI for your team.
Mim resolves inquiries autonomously. Co-Pilot helps your team respond faster.
Mim resolves customer inquiries end-to-end (refunds, tracking, order changes, FAQs) and hands off to humans when needed.
AI assistance for your entire team. Drafts and suggestions for agents, workflow optimization for managers, insights for leaders.
Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity."
Since partnering with Dixa, we've nearly doubled the workload achieved each day–resulting in extremely positive customer satisfaction and very happy teams."
To enhance our CX, we knew that the business needed a unified platform to reduce silos across channels and teams. Dixa's one-screen wonder has been a game changer that keeps our workflows seamless."
Frequently Asked Questions
See what Dixa can do for you
Book a call with our team and discover how brands like yours handle more with less.
