Ingrid
Resolve delivery inquiries in seconds with Ingrid's unified shipment data from 350+ carriers, displayed directly in your agent workspace.
Key Features
Unified delivery view
Shipment status, tracking timeline, carrier details, and estimated arrival, all inside your Dixa sidebar.
Real-time tracking
Status updates live from Ingrid, so your agents always have the latest info without leaving Dixa.
All carriers, one format
350+ carriers (PostNord, Royal Mail, DHL, and more) displayed in one consistent format. No carrier-specific portals.
Instant lookup
Agents look up by customer email and see all orders instantly, including split shipments.
Getting started is easy
Connect your Ingrid account to Dixa with your Site ID and API token. Once configured, delivery data appears automatically when agents open a conversation–looked up by customer email. Free for all Dixa customers with a paid Ingrid instance. See it in action, follow the interactive demo below.
Help your agents resolve WISMO in seconds
Delivery questions make up 25-35% of support volume for most e-commerce brands. Your agents probably spend 2-5 minutes per ticket switching between Dixa, carrier portals, and your order management system.
With the Ingrid integration, that drops to seconds. Your team sees everything they need (parcel status, tracking link, carrier info, estimated delivery) right inside the Dixa conversation. No tabs, no copy-pasting, no hunting for tracking numbers.
One view across your entire carrier network
Your customers don't care which carrier delivers their order, they just want to know where it is. Ingrid connects to 350+ carriers globally and brings that data directly into Dixa in one unified format.
Split shipments, multiple markets, different carrier–your agents see it all in the same place, the same way. No learning curve, no carrier-specific logins.
Book a Demo with a CX & AI Expert
Discover How AI Can Elevate Your Customer Experience – Reserve Your Demo Now