nps.today
The NPS and CSAT Survey Plugin for Dixa. Measure, Understand, and Act on all customer experiences directly in Dixa.
nps.today & Dixa
Measure
Ask for relevant experience rating, add a follow-up question to get customers’ personal and most important feedback, and add reason mapping to better understand how to prioritize.
Understand
Display customer experience history on conversations with informative graphics directly in Dixa to drive proactive customer handling.
Act
Close the loop with feedback data inside Dixa to manage follow-up actions with new or reopened conversations.
Key benefits
Customized Surveys Branded NPS, CSAT, and CES 0-10 rating surveys + Rating-based follow-up questions
Data in Dixa Feedback history presentation inside Dixa + Rating-based notifications and alarms to the right people through Dixa emails.
Dashboards Follow-up/close the loop actions Customer feedback dashboards and analytics
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