This page provides information about the sub-processors that Dixa has engaged in accordance with its Data Processing Agreement to provide processing activities on customer’s personal data on behalf of customers.
Dixa will update this page at least 30 days before engaging a new sub-processor, and if you subscribe for updates, Dixa will notify you by email of changes to this page.
Minimum subprocessors
Core sub-processors are integrated into Dixa’s services and required to process the customer’s personal data in order for the Customer to enjoy and make use of the Dixa Services.
SupplierLocationPurposeTransfer mechanismCategories of dataAmazon Web Services EMEA SARLIrelandData Center infrastructure (Hosting and computing power) / Infrastructure for e-mail handlingAll customer data in the Dixa services, including: full name, messages, notes, phone number, email, phone call details, analytics reports.DagasanMonacoPlatform development and maintenance.EU SCCAll customer data in the Dixa services.Better Lives ApSDenmarkPlatform development and maintenance.N/AAll customer data in the Dixa services.Unticks ApSDenmarkPlatform development and maintenance.N/AAll customer data in the Dixa services.
Dixa Group Companies
SupplierLocationPurposeTransfer mechanismCategories of dataElev.io Pty LtdAustraliaPlatform development and maintenance.EU SCCAll customer data in the Dixa services.Dixa GmbH (formely Solvemate GmbH)GermanyPlatform development and maintenance.All customer data in the Dixa services.Miuros SASFrance/SpainPlatform development and maintenance.All customer data in the Dixa services.Dixa LtdUnited KingdomPre- & post-sales solutions consulting, and customer support.Adequacy decision, alternatively EU SCC
Customer Data in the Dixa services.Dixa Inc.USAPre- & post-sales solutions consulting, and customer support.EU SCC or EU-US DPFCustomer Data in the Dixa services.
Modular sub-processors
Sub-processors may be used by a Customer as part of the Dixa Services (if purchased as a service or channel). Sub-processors relevant to an individual customer will depend on add-ons and channels that the customer uses.
SupplierLocationPurposeTransfer mechanismCategories of dataVoxbone S.A. (Bandwidth Inc.)Ireland, Belgium, Netherlands, USATelecommunications/ VoIP providerEU-US DPF, EU SCCContact information, Customer communication dataDIDWW Ireland LimitedGermany/Ireland/USA/SingaporeTelecommunications/ VoIP providerEU SCCContact information, Customer communication dataGradwell Communications Ltd.UK/EU/USATelecommunications/ VoIP providerEU SCCContact information, Customer communication dataElev.io Pty LtdAustralia/USAKnowledge base functionality.EU SCCContent stored and accessed in the knowledge base functionality provided by Elev.io, including author information.Twilio, Inc.Ireland/USACall/Text handling technology/infrastructure. E.g. SIP trunk provisioning, client calls, conference mixing, voice routing, outbound PSTN provider.
Telecommunications and integration provider for instant messaging (WhatsApp)EU-US DPF, EU SCCContact information, Customer communication dataAvoxi, Inc.USATelecommunications/ VoIP providerEU-US DPF, EU SCCContact information, Customer communication dataDixa GmbH (formely Solvemate GmbH)GermanyChatbot intelligenceContent stored in the chatbot functionality, such as personal identification, contact information, and inputs of end-users sent in the feedback forms.Miuros SASFrance/ Germany/Spain/USACustomer Service Performance Platform/ AnalyticsEU SCCContent used for the analytical data reports, including personal identification, analytics, contact information, and messages.Bird Eats Bug (Bird Labs GmbH)Germany/Ireland/France//USA/UKBug reportingEU SCCAll customer data included in the bug report.Microsoft Ireland Operations LimitedEUProcessing of data by Azure OpenAI Service (e.g. ChatGPT) in order to provide artificial intelligence capabilities in relation to linguistic analytics of, and replies to, conversations.EU-US DPF, EU SCCConversations, incl. End-User Contact information (name, email, id. etc), Knowledge Articles.Humanloop Ltd.UK & USA management platform for Artificial Intelligence, Machine Learning and Large Language Models (AI/ML/LLM). This service helps process the data and send the data to the appropriate AI/ML/LLM solution, and return the results from AI/ML/LLM to Dixa.Adequacy decision, EU SCCConversations, incl. End-User Contact information (name, email, id. etc), Knowledge Articles.Auth0 (Okta Inc)USProvider of advanced authentication options for login to the Dixa Platform.EU SCCAgent login identifier (e.g. email)Lab08 ApSEU (Denmark, Ireland, Germany)An integration partner which may assist with building custom integrations, if the Customer has purchased services for development or maintenance of custom integrations.N/AConversations, incl. End-User Contact information (name, email, id. etc), Knowledge Articles.Anthropic Ireland, LimitedEU, US, WorldwideProcessing of data by Anthropic AI models in order to provide artificial intelligence capabilities in the Dixa Platform.EU SCC, EU-US DPFConversations, incl. End-User Contact information (name, email, id. etc), Knowledge Articles.Makes You LocalEUAn onboarding partner which may assist with onboarding our Customers to the Dixa Services, if Dixa assigns Makes You Local to perform the onboarding. The onboarding partner will be able to see the content of the Customers organisation for onboarding purposes.All customer data in the Dixa services, including: full name, messages, notes, phone number, email, phone call details, analytics reports which may be accessed in the course of the vendor providing assistance with onboarding.
BrowserStackEU, USABug reporting servicesEU SCC or EU-US DPFAll customer data included in the bug report.STATSMART CONSULTING LIMITEDUKTroubleshooting, bug-fixing and quality improvements relating to GenAI-based chatbots (e.g. Mim, Chatbots)Adequacy decisionAdequacy decisionLangfuse GmbHGermany/EU, USA management platform for Artificial Intelligence, Machine Learning and Large Language Models (AI/ML/LLM). This service helps process the data and send the data to the appropriate AI/ML/LLM solution, optimize prompts, and return the results from AI/ML/LLM to Dixa.Adequacy decision, EU SCC
Conversations, incl. the content of message/communication, end-user and agent information (name, email, number, id. etc), knowledge articles and their meta-data, as well as derived output material resulting from analysis of said input data.Elevenlabs Inc.USA, UK, EU, Japan
Provides services for AI powered Voice/Speech functionalities, e.g. input analysis and output generation for Speech-to-Text, Text-to-Speech and Speech-to-Speech functionalities. Adequacy decision, EU SCC and/or EU-US DPFConversations, incl. the content of message/communication, end-user and agent information (name, email, number, id. etc), knowledge articles and their meta-data, as well as derived output material resulting from analysis of said input data.
Dixa ApS
Artillerivej 86, st. tv.,
2300 Copenhagen S,
Denmark
VAT No.: 36561009
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