Dixa Intelligence: Customer Service Insights
Customer service data & quality assurance made easy.
Get an omnichannel performance overview.
With dashboards that give you a clear overview of team and agent performance across all channels, you don’t need to hunt through a million Excel sheets or check different data sources. Easily toggle between high-level trends and individual data points. If something feels off, like average assignment time, for example—we make it easy to find the outlier, dive into the conversation, and connect the dots.
Motivate your team with data.
Get a 360° view of your individual agents’ actions and presence on Dixa, so you can stay in the know when it comes to your team’s performance. Plus, agents get access to their own data – giving them a touchpoint to keep track of their closed conversations and stats, so they are motivated to keep getting better.
Ready to transform your customer experience?
Book a personalized demo to see Dixa in action.
Assign & schedule QA reviews automatically.
Powered by AI, our built-in QA system will automatically choose and assign interactions to be audited based on priorities you set. No more cherry-picking which agents and conversations are reviewed – scheduling is in your hands, and a holistic performance review is at your fingertips.
Customize your QA scorecards to drive improvement.
Utilize QA across all channels for all teams. Centralized results give you and your agents quick and easy access to insights for greater transparency and actionable information for true improvements.
Empower agents with transparent feedback.
Your agents deserve recognition for success and feedback on mistakes. Notify agents when an interaction is under review, and equip them with an easy-to-digest report packed with tips so they can make better decisions next time.
Dixa has been a game-changer for us when it comes to data-backed decision-making. We can now see the true lifetime value of our different customer segments, the cost per contact in our different markets, and even run tests looking at different acquisition channels and various onboarding journeys.”
Explore Dixa Agent Hub.
Give your agents everything they need in one intuitive workspace.
Explore Dixa Channels.
Access every channel, including Phone, from one screen, right out of the box.
