Modern email support for better customer experiences.
Respond faster
Automatically offer emails to the best suited available agent from the start through push notifications and avoid sorting through shared inboxes.
Know your customers
Display every customer’s conversation history along with relevant data for agents through contact recognition to deliver quick, personal support.
Empower agents with data
View customer data from external systems in Dixa through custom integrations and avoid having to look up order history, tracking, etc., elsewhere.
Dixa vs. Others
To keep agents from searching for the easiest emails in their inbox, Dixa routes all conversations directly to agents based on priority and agent skill set. This way agents can focus on helping the customer at hand, and customers receive the attention they deserve from the start, regardless of the channels used or the complexity of their issue.
Dixa helped us scale our support team from 20 to over 100 in the first 6 months while simultaneously elevating our customer experience. Now we utilize the insights gained from Dixa to continuously optimize our entire customer journey to be faster and more efficient.”
Explore Dixa Agent Hub.
Give your agents everything they need in one intuitive workspace.
Explore Chatbot capabilities.
Automate up to 80% of your requests so you can focus on high-value inquiries.
