24th February, 2026, 09:00

Meet Dixa at CCW Berlin 2026

Europe's leading customer service event. Three days of CX innovation. Book a meeting with our DACH team and receive complimentary access to the full event—a €500 value.

Book a Demo + Full CCW Access

Why DACH Teams Choose Dixa

Analytics you can actually use

Built-in dashboards that answer questions in clicks—no Power BI exports, no data analyst required. See agent performance, queue health, and CSAT trends instantly.

Predictable economics

Transparent per-seat pricing with core features included. No surprise charges for analytics, storage, or capabilities you expect as standard.

Operational in days

Most teams run live demos within a week. Minimal training needed. Fast time-to-value when market conditions demand quick wins.

European standards

GDPR compliance, German data residency, multi-language workflows—built into the platform from day one, not added as afterthoughts.

Omnichannel customer service for food and grocery

20% more efficiency with existing resources

Your agents spend 4+ hours daily tagging tickets, searching for customer history, and routing conversations manually. That’s 25% of their workday on tasks that shouldn’t require humans. That’s why we deliver:

Single interface for every channel (phone, email, chat, WhatsApp, social media)
Full customer history surfaces instantly when agents open a conversation
AI routes conversations to the right agent based on expertise and priority
Real-time analytics show performance without exporting to external tools

Book a Demo + Full CCW Access

During peak times we had up to 4 agents a day spending their full time manually tagging and assigning tickets to the right teams. Today we don’t need any! Dixa automatically tags all conversations, regardless of channel, to categories so they get redirected into the right queue. Everything is done automatically.”

Benedikt Peine Unit Lead Service

Since implementing Dixa’s unified agent workspace, where our agents handle all channels and conversations from one place, the efficiency and happiness of our CS team have skyrocketed. We are now delivering exceptional and personalized customer service in record times, redefining what it means to be both efficient and customer-centric.”

Randy Berridge Head of User Support and Insights

We have never, in the last 3 years with Zendesk, found ourselves in the challenge we are in right now. There is no backlog, so we need to find other tasks that our agent needs to work on while waiting for conversations to come in…“