DigitalGenius

DigitalGenius is the AI platform that delivers automated resolutions for your support tickets, resulting in incredible customer satisfaction and operational savings.

DigitalGenius is the code-free CX platform for ecommerce powered by Artificial Intelligence.

Self-learning

The solution continually learns and evolves from every interaction within our customer network, leveraging 50+ pre-built use cases, customizable processes, and integrations to make your customers happy and keep them around for longer.

Quick launch

Set up instant customer support using integrations and customized automations that manage customers throughout the buying process. Utilize these on multiple channels and in multiple languages to make retaining customers easier than ever before.

Collect & improve

Gather essential customer information and remove friction at every touchpoint to increase customer satisfaction and retention, improve handling times, and reduce costs, all without having to grow your customer service team.

One platform—multiple benefits

Enable end-to-end case resolution of your common repetitive journeys without human intervention.

Start delighting your customers, put your customer support on autopilot

Don’t just automate conversations. Combine Dixa & DigitalGenius to deliver value.

CS automation

Customer service automation meets ecommerce AI to deliver lasting customer loyalty, increased satisfaction, and better, happier agents.

Knowledge excellence

Drive CX excellence from an AI-optimized knowledge base, connecting best practices from a wide network of the best ecommerce businesses in the world.

Tech stack synergy

Seamlessly integrate all your systems to supercharge your CX tech stack with super-fast set up—no code required.

Want to have more profitable conversations?

See how Dixa can transform your customer service.