Shopify

Without leaving Dixa, your agents can create orders at your customers' request and access all relevant customer data in one place. Avoid time wasted switching between systems to check on order status or history. Track, trace, and account for all customer orders across multiple stores, create new orders on the spot, view real-time order information–all from a single platform–and respond in seconds when customers contact you.

The number one reason customers take their business elsewhere is poor customer service. Know what’s stopping shoppers from making a purchase and perform quick actions on their order. Update customer information, cancel orders, and issue refunds, all without opening a new tab or window. Set up automated flows for repetitive tasks with Dixa’s native integration blocks and free up valuable time for your agents to engage with customers. By delivering fast, personalized, and friendly support, you create a stronger bond with your customers for increased loyalty.