SiteSage AI
Premium AI for e-commerce customer support teams. Improve reply quality, reduce repetitive work and increase your team’s capacity, directly within Dixa.
More capacity. Better service. AI managed for you
Easy setup. Fast value
We handle your AI setup so you can focus on your customers. AI to fit your support setup and workflows. Ready to onboard your team within five working days.
Reply faster, stay on brand
Generate relevant AI reply drafts using your knowledge and customer context. Ready to review, translate and send in Dixa.
Your business data, connected
Bring shop, warehouse, shipping, returns and ERP data into your support workflows, so agents spend less time switching between systems.
Keep your inbox clean
Filter spam, phishing and unwanted marketing messages so your team can focus on customers who need help.
Take action. Solve problems
Pause orders, fetch information and make changes in connected systems. Choose agent approval or full automation for each workflow. Solve problems quick.
Your AI setup, taken care of
Your dedicated Customer Success Manager coordinates training, custom integrations and ongoing optimisation as your needs evolve.
More support capacity
Spend less time finding information, writing replies and handling repetitive tasks. Free up capacity for growth, seasonal peaks, sales opportunities and customers who need personal attention.
Case example: Matas reduced its average handling time per ticket from 4 to 2 minutes, increasing support capacity by 100%.
Connect your systems. Act on customer requests.
SiteSage connects with your knowledge and operational systems to prepare relevant replies and carry out actions, from checking deliveries to pausing orders. We build custom integrations around your workflows and can combine SiteSage with Dixa’s native AI for maximum results.
Your AI setup, managed by specialists
Your dedicated Customer Success Manager works with your team to prioritise improvements. We handle training, custom integrations and ongoing optimisation, drawing on best practices from leading e-commerce support teams. You get the expertise without building an internal AI team.
Your team onboarded within five working days
Share your system access, requirements and workflows. With these in place, we handle setup and onboard your team within five working days of kickoff. Moving to Dixa? No problem! We can help with migration too. Custom development and migrations follow an agreed timeline.
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