Dixa Roadmap Update - Q1 2026

Join us for our upcoming Roadmap Webinar, where we’ll walk you through what we delivered in Q1 and give you an exclusive preview of what’s coming in Q2. In Q1, we continued strengthening the foundation of our platform, accelerating innovation across AI, agent experience, partnerships, and platform reliability. In Q2, we double down on our Agentic AI vision, expand deeper into the e-commerce ecosystem, enhance the agent experience, and invest further in performance, data, and long-term platform scalability. If you want to understand where Dixa is heading and how our roadmap supports your future growth, this session is for you. Save your seat and join us.

Featured On-Demand

Webinar

March 4th at 15:00 – 16:00 CET

Dixa QA & Auto QA: Your Complete Quality Solution

Join Annie and Karolina on March 4th, for a live session on transforming your quality assurance process. You'll discover how to achieve 100% conversation coverage with AI-powered Auto QA, train and benchmark your AI agents against human performance, and unlock Voice of Customer insights that drive real improvement. Learn how Dixa QA removes manual overhead with automated scheduling, ensures consistency with calibration tools, and delivers actionable reporting to elevate your CX strategy. Plus, hear directly from Karolina as she shares real examples of how we use QA + Auto QA at Dixa with our own customer service team.

Webinar

May 7th at 13:00 CET

Proof Over Pilots: How retailers are moving from AI pilots to real value

Every retailer is running an AI pilot. Far fewer are seeing real results from them. Riccardo Baldoni from Silver Cross and Jacob Rastad from Nordic Nest share what it took to move AI from pilot to production. A live panel in partnership with Voyado, Dixa, and Ingrid.

Event

June 10th at 13:00 - 17:30 CET

Dixa Connect in Copenhagen

On 10 June we're opening the doors at Dixa HQ for an afternoon with people who work in and around ecommerce and customer service. Good talks, good people, and a schedule that actually gives you time to enjoy both.