Patchworks
Patchworks connects Dixa to your ERP, 3PL, CRM and marketplaces, giving agents live order and customer data without leaving their workspace.
What this partnership enables
Live data sync
Live order, shipping and customer data in Dixa's Team Hub, pulled automatically from your ERP, 3PL, CRM and storefronts.
Fast setup
Fast setup through prebuilt connectors and templates – no custom development required.
One platform, not dozens
One integration platform instead of dozens of point-to-point builds, cutting maintenance and reducing errors.
Full visibility
A single dashboard to monitor every data flow, so support and IT leaders both get visibility.
Built to scale
Scales across multiple brands, regions and systems as your operations grow.
No engineering backlog
Order status, shipping updates, returns and customer history reach your support team the moment they need it, with no engineering backlog and no delay.
How we work together
Every conversation in Dixa gets better when agents already have the full picture. Patchworks is the ecommerce integration platform that connects your entire commerce stack (storefronts, ERP, 3PL, CRM and marketplaces) directly into Dixa's Team Hub. Instead of switching tabs to check an order or update a record, agents work from one screen while Patchworks keeps the data moving in the background.
Built for growing commerce brands
Patchworks is a low-code integration platform, known as an iPaaS, built for growing commerce brands. It links the systems that run your business (Shopify, NetSuite, SAP, Microsoft Dynamics, ShipBob and hundreds more) so information flows automatically instead of relying on manual exports or custom builds. Paired with Dixa, order status, shipping updates, returns and customer history reach your support team the moment they need it, with no engineering backlog and no delay.
Where it shows up day to day
- Agents resolve order and shipping questions in Dixa without opening a second tab
- Returns and refunds stay in sync between your ecommerce platform and Dixa automatically
- Customer records update across every connected system as soon as they change
- New tools and marketplaces plug into Dixa quickly as your stack evolves
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