Trustpilot
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers.
Trustpilot & Dixa
Fully Integrated Experience
You can now use Dixa to answer your service reviews that are left on Trustpilot!
Flexible Editing
You can always go in and update your response to the service review – it will not create a new response in Trustpilot, just edit your old response to a review.
Seamless Integration
Authorise and setup your Dixa-Trustpilot integration within 5 minutes to start improving your CX and AX.
The integration of Dixa and Trustpilot unlocks a far greater customer experience.
– All new service reviews come in as a new conversation and are placed in the queue that was defined in the integration settings.
– It is offered out to Agents or Teams that belong to that queue as in any other conversation.
– Manage all your service reviews from Dixa without logging into Trustpilot or changing your workflow.
– If your team is able to respond to any reviews quickly, resolve any issues, and provide a positive experience in the process, it sets up a loyalty loop which will increase the trust in your brand over time and get them coming back.
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