eBooks & reports

Customer service eBooks & reports

Discover our library of essential ebooks & reports to help you level up your CX and deliver results like never before.

All eBooks & reports

Create Lasting Relationships Through Meaningful Experiences

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eBook: Why Ticketing Systems Create a Terrible CX

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Goodbye to Tickets – Furniture & Home Accessories

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3 Actionable Strategies to Improve Customer Retention

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2023 Holiday Support Season Trend Report

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IDC Info Snapshot: Prioritizing Customers Isn't Enough

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The Impact of Software on Customer Support in 2023

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The Fundamentals of Quality Assurance

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9 Best Practices to Boost Customer Service Performance and Keep Your Customers Happy

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8 Customer Service Strategies to Elevate Your CX Game in 2024

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6 Easy Ways to Use AI in Your Customer Service

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Mastering Peak Season: The Ultimate 8-Step Customer Service Playbook

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