Event
March 10-11 · Gothenburg · Booth G18

D-Congress 2027

Dixa is at D-Congress 2027, Northern Europe's leading retail and e-commerce event, on 10-11 March at the Swedish Exhibition & Congress Centre in Gothenburg. Organised by Svensk Handel, it brings together over 4,000 people from across retail, with 130+ exhibitors and a programme covering AI, retail media, logistics, branding and leadership. Come find us at booth G18. Tickets are available on the D-Congress website.

Meet Dixa at D-Congress

D-Congress is Northern Europe's flagship retail and e-commerce event, organised by Svensk Handel. Every year more than 4,000 founders, retail leaders and tech people meet in Gothenburg for two days of talks and an exhibition with 130+ exhibitors. The 2027 edition takes place on 10 and 11 March at the Swedish Exhibition & Congress Centre.

You'll find us at booth G18. Come by to meet the team and talk about how ecommerce brands are using AI in customer service.

Get your ticket on the D-Congress website

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The more you integrate and the more you get better at prompting, the more Mim evolves from just an AI agent to really a helping colleague."
Roger Sandmeier
Head of Customer Service at tink
Read the case study
Most providers just focused on content-related AI. Mim gave us the ability to do tasks which normally colleagues do. That's what really made the difference."
Jessica Schulz
Customer Service Manager at Smartphonehoesjes
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Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity."
Erica Piccolomini
Chief Customer Officer at Stayforlong
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Since partnering with Dixa, we've nearly doubled the workload achieved each day–resulting in extremely positive customer satisfaction and very happy teams."
Natasha Sims
Operations Director at Oliver Bonas
Read the case study
To enhance our CX, we knew that the business needed a unified platform to reduce silos across channels and teams. Dixa's one-screen wonder has been a game changer that keeps our workflows seamless."
Rhys Howells
Head of Customer Service at Rapha
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59%
email containment
-90%
seasonal hires at peak
82%
live chat containment
3 pts
CSAT gap, AI vs human
-33%
contact per booking
-50%
email backlog
90%
CSAT
2x
productivity/hour
+14%
improvement in CSAT scores
+17%
increase in customer retention