Event
February 17-18 · Messe Berlin · Stand C1

E-commerce Berlin Expo 2027

Dixa is exhibiting at E-commerce Berlin Expo on 17-18 February 2027 at Messe Berlin. It's the largest B2B e-commerce exhibition and conference in Germany, with conference stages, masterclass tracks and around 320 exhibitors. Come say hi at our stand C1 and chat with the team about AI in customer service. Visitor tickets are available on the E-commerce Berlin Expo website.

Meet Dixa at E-commerce Berlin Expo

E-commerce Berlin Expo is the largest B2B exhibition and conference for the e-commerce industry in Germany. The 2027 edition takes place on 17 and 18 February at Messe Berlin (Messedamm 22), with talks across several conference stages and masterclass tracks, plus an expo floor of around 320 exhibitors.

You'll find us at stand C1. Drop by to meet the team, see what our AI agent can do for your customer service, and grab a coffee with us.

Get your ticket on the E-commerce Berlin Expo website

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The more you integrate and the more you get better at prompting, the more Mim evolves from just an AI agent to really a helping colleague."
Roger Sandmeier
Head of Customer Service at tink
Read the case study
Most providers just focused on content-related AI. Mim gave us the ability to do tasks which normally colleagues do. That's what really made the difference."
Jessica Schulz
Customer Service Manager at Smartphonehoesjes
Read the case study
Dixa’s automation and incredible AI agent assistant have greatly enhanced our efficiency and productivity."
Erica Piccolomini
Chief Customer Officer at Stayforlong
Read the case study
Since partnering with Dixa, we've nearly doubled the workload achieved each day–resulting in extremely positive customer satisfaction and very happy teams."
Natasha Sims
Operations Director at Oliver Bonas
Read the case study
To enhance our CX, we knew that the business needed a unified platform to reduce silos across channels and teams. Dixa's one-screen wonder has been a game changer that keeps our workflows seamless."
Rhys Howells
Head of Customer Service at Rapha
Read the case study
59%
email containment
-90%
seasonal hires at peak
82%
live chat containment
3 pts
CSAT gap, AI vs human
-33%
contact per booking
-50%
email backlog
90%
CSAT
2x
productivity/hour
+14%
improvement in CSAT scores
+17%
increase in customer retention