Inside Mim: How It Really Works

A closer look at how Mim handles real customer conversations, starting with a live voice demo and what happens behind the scenes. Dragos Andronic (CPO) and Jakob Nederby (CTO) showed the automation agent that analyses every conversation Mim handles, and how Mim flags when it might be making a promise on the brand's behalf. Built for teams who already use Mim and want to go deeper, and for anyone on another AI agent platform sizing up a move to Mim.

Featured On-Demand

Webinar

12 November 2026 at 3:00 pm CET

The Agentic Shift: Where Dixa's AI Is Headed

Follow one customer conversation from start to finish. See how Mim resolves it on its own, how human agents take over with Co-pilot when needed, and how automation agents and AI Knowledge turn every conversation into something you can learn from. We’ll close with a first look at Sidekick and time for questions. Presented by Dragos Andronic (CPO), Jakob Nederby (CTO) and Domantas Laurynas (Lead Product Manager).

Event

June 10th at 13:00 - 17:30 CET

Dixa Connect in Copenhagen

We're opening the doors at Dixa HQ on 10 June for an afternoon with some of the best people working in ecommerce and customer service. Honest talks, great company, and a schedule that gives you time to enjoy both.

Webinar

September 29th at 3:00 pm CET

Dixa Roadmap Update - Q3 2026

Jakob Nederby (CTO) and Dragos Andronic (CPO) walk you through what's landed in Dixa this quarter and where the product is heading next. You'll get a clear view of recent releases, an early look at the roadmap for the coming months, and time to ask whatever's on your mind.