Assembled
Make sure that your teams are always in the right place at the right time with Assembled WFM that combines real-time scheduling and forecasting.
Key Features
Assembled
& Dixa
Forecast
Forecast your headcount for seasonal peaks based on your conversation data from Dixa.
Track
Track occupancy and adherence for your agents based on how you map productive scheduled event.
Act
Get actionable insights with real-time overview of your support volume and keep your SLA promises.
Save time
Your workforce managers can save time on scheduling based on the forecasted demands.
Getting started is easy
Once you have started your data sync from Dixa to Assembled, your agent states and conversations will continuously be synced to provide real-time insights.
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