The integration of Dixa and Braze unlocks a far greater customer experience.
– Together, Braze and Dixa offer brands an opportunity to personalize their customer service interactions.
– Within Dixa, agents are able to interact with end customers across a number of communication channels. If agents have better information and context about the end customer, from Braze, they can tailor the communication priority and personalisation strategy.
– Taking this approach across all end customer interactions over time will drive greater customer satisfaction, loyalty and growth within user bases.