Reconnecting the Customer Experience 3 Ways to Catapult Your Customer Service in 2022 What happens when customer experiences fall short of expectations? How about agents: where are their disconnects? Read our Insights Report to ensure your CX strategy is based on real consumer & agent needs. Download free report In this report, you’ll learn: Customer expectations and priorities when it comes to great service The must-have technology features that your agents need for 2022 Why legacy ticketing systems are undermining your customer service organization Close the gap between CX technology & customer satisfaction. What are the factors that are causing the disconnect between CX technology and CX success? 1,500 customer service agents and 3,000 consumers weighed in. Here’s a preview of the results: 83% consumers spend more money after a positive experience 59% agents lack the knowledge to provide better service 73% consumers repeat themselves all the time or very often for 1 inquiry Download free report In conjunction with Customer Service Consultant