AI Agent For Customer Service

Scale experiences without scaling headcount.

Our AI agent, Mim, handles up to 60% of conversations without human intervention, boosting productivity and speeding up resolutions across chat and email.
Book a demo of Mim

Reduce Ticket Volumes

Automate repetitive tasks and free agents to focus on valuable experience.

Slash Resolution Time

Resolve issues instantly, 24/7 – happy customers, zero backlog.

Delight Your Customers

Fast, high-quality resolutions – powered by instant answers and smooth handovers.

Resolve Repetitive Questions Automatically

Automate up to 60% of conversations with our AI Agent. It handles common questions, takes actions like sharing tracking links, and delivers personalized answers – aligned with your policies, brand voice, and customer data.

  • FAQs
  • Product recommendations
  • Order updates & tracking

Automate Conversations Across Chat and Email

Mim isn’t just an add-on – it’s built into the core of our customer service platform, enabling true automation across channels like chat and email.

  • Native integration with the CS platform
  • Automates live chat and messaging
  • Handles email with the same intelligence

Global Support – No Global Team Required

Offer seamless, multilingual support with no extra staff or manual translation. Our AI Agent ensures consistent two-way communication across languages – so you can scale globally with ease.

  • 30+ languages supported
  • Understands and responds fluently
  • Easily activate the languages you need

From Answers To Actions – Instantly.

Mim doesn’t stop at FAQs. It takes real action across your tech stack in real time – integrating with your ecommerce platform, fulfillment partner, and CRM to resolve customer requests on the spot.

  • Share order status (WISMO)
  • Reset passwords
  • Update delivery details

Seamless Handovers To Human Agents

Ensure smooth transitions without disrupting the experience. Define exactly when Mim should hand off to a human – based on intent, request type, or customer signals.

  • Pre-configured “Talk to a human” trigger
  • Intelligent intent detection
  • Request-type-based routing

AI Agent That’s Always On-Brand

Ensure every interaction reflects your brand. With Mim, you can set custom instructions, guardrails, and personas so the AI agent responds just the way you want – across any scenario. Define tone, behavior, and business logic through:

  • Custom personality
  • Custom instructions
  • Custom design configurations

Set Up in Minutes

Launch AI support instantly – no training or setup needed. Mim connects to your Dixa Knowledge Base or website, learns your content, and starts answering questions right away.

  • Connect internal and public knowledge sources
  • Set guardrails to stay on brand
  • Launch with a few clicks

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Ready to transform your customer experience?

Book a personalized demo to see Dixa in action.
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Frequently asked questions

What is an AI agent for customer service?

An AI customer-service agent is a conversational AI system that understands natural language, solves routine questions and automates support workflows—24 / 7—without needing a human agent on every interaction.

How is your AI agent different from a traditional rule-based chatbot?

Unlike scripted chatbots, our agent uses large-language-model reasoning and retrieval-augmented generation to understand context, pull real-time data from your knowledge base and give tailored answers—reducing false “Sorry, I don’t know” responses by up to 85 %.

Which channels does the AI agent support?

As of July 2025 can deploy the agent on web chat and email. We are however continuosly adding new channels to our agent’s toolbox.

What languages can the AI agent handle?

The model natively supports 95+ languages and auto-detects the customer’s locale, so a Danish user sees Danish while an English speaker sees English—no separate bot per market required.

Will an AI support agent cut costs?

Customers typically deflect 40-60 % of repetitive tickets and realise payback within 3 months through lower handle-time and extended “always-on” coverage.

Is the AI agent secure and GDPR-compliant?

Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We host in EU data centers, sign Data Processing Agreements and support data-retention controls & the right-to-be-forgotten.

How quickly can we launch an AI customer-service agent?

It’s simple—book a demo, and one of our experts will walk you through how Advanced Insights Most teams go live in 10–14 days: upload your help-center articles, set escalation rules, and publish. No coding required.

Can the AI chatbot hand customers to a human agent?

Absolutely. The agent detects intent or sentiment thresholds (e.g., frustration) and hands the conversation—including full context—to a live agent in Dixa.

How does the AI agent learn and improve over time?

It retrains nightly on newly solved tickets, and you can review/approve suggested answer tweaks via an analytics dashboard, ensuring continuous improvement without runaway changes.

What analytics come with the AI Agent?

You’ll get intent breakdowns, containment rate, CSAT, average response time, and revenue-influence metrics—exportable via API or CSV.

What is an AI agent for customer service?

An AI customer-service agent is a conversational AI system that understands natural language, solves routine questions and automates support workflows—24 / 7—without needing a human agent on every interaction.