On-demand events & webinars

Knowledge is Power

Explore our on-demand resources below to transform how you engage with your customers, build the agent experience for growth and tackle your most challenging CX hurdles!

Explore our CX library of knowledge: watch previous webinars or events

Webinar
25 min watch

Hiring an AI Agent and what it means for your CX team

Unlock the game-changing capabilities of AI agents in customer service. Join us for an exclusive look into hiring an AI agent with Anuj Arora, VP of Solutions & Strategy at Ada.

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Webinar
25 min watch

Surfing towards growth: Beauty Pie’s CX strategy unveiled

Hear first-hand how Beauty Pie are disrupting the beauty industry and driving their CX strategy from the C-suite. Chandni Bhatt, Head of Member Happiness, is sharing all her insights on her CX initiatives that are fueling business growth.

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Webinar
25 min watch

How the fastest-growing companies in the UK win customer loyalty

In today’s fiercely competitive markets of cycling apparel and jewelry, Rhys and Jade are setting the pace with their ground-breaking customer loyalty strategies. Now, they’re ready to share their insights with you!

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Webinar
25 min watch

Building a Customer Friendship™ rocket-ship in your org

In today’s competitive landscape, customer service is more critical than ever. Join us as Mads Fosselius unveils the power of merging human insights with AI for personalized interactions that skyrocket your customer satisfaction.

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Webinar
35 min watch

Being Bold in Decision-Making for AI Transformations

Get ready for an exclusive peek into the inner workings of the largest online wine marketplace, Vivino, boasting a staggering 68 million users. Discover how they are using AI to change the way you choose your wine.

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Webinar
40 min watch

How to Build an AI-First Support Ecosystem

New AI technology means new ways for CX leaders to improve efficiency, reduce costs, and boost CSAT. But where is the best place to use AI in your CX strategy?

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Webinar
40 min watch

Ride the peak season tidal wave: 6 top tips

Wave goodbye to Black Friday and Holiday stress! Get the insider scoop on the Top 6 trends that will supercharge your eCommerce support – just in time!

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Webinar
50 min watch

Unlock the powers of GPT and AI with a solid knowledge base

Finding it difficult to take advantage of GPT and AI-powered technologies? You might be missing a key ingredient! Tune into our webinar with step-by-step guidance to optimize your CS set-up.

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Webinar
50 min watch

ChatGPT is coming for your customer service job!

ChatGPT, the new AI-powered chatbot, might be the most widely adopted tool in the last few months, and amid a market downturn – do we all need to be worried?

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